Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Schow

Layton,UT

Summary

Results-driven healthcare leader with extensive experience managing provider relations, optimizing clinical operations, and driving provider satisfaction. Proven track record of overseeing providers onboarding and fostering strong provider engagement. Skilled in analyzing provider performance metrics and translating data into strategic solutions that enhance outcomes and provider experience.

Overview

9
9
years of professional experience

Work History

Clinical Informatics

HCA
01.2022 - Current
  • Building and maintaining trusting relationships with providers across the organization
  • Ensured 100% of providers complete CPOE training and reach at least 95% compliance within their first 30 days.
  • Collaborate with clinical teams to optimize workflows for providers. Enhancing provider efficiency and improving patient care.
  • Reduced verbal and paper order use by providers by 50% within 6 months by optimizing CPOE training and support.
  • Increased provider compliance with CPOE order entry from 75% to 90% within six months to align with Meaningful Use/Quality reporting standards

Provider Solution Specialist

HCA Information Technology
01.2019 - 01.2022
  • Leading the implementation and support of cutting-edge systems technologies tailored for physicians, ensuring seamless integration and optimal functionality.
  • Implemented EPCS (Electronic Prescribing of Controlled Substances) for all providers. Increasing electronic transmissions of narcotic prescriptions from 0% to 95%, significantly improving compliance, efficiency, and patient safety.
  • Monitored testing processes and proactively resolving issues encountered by physicians, fostering a smooth and efficient experience with systems and processes.
  • Provided ongoing technical support to resolve issues related to software, data entry, and system functionalities.

Office Manager

Northern Utah Cardiovascular
01.2017 - 01.2019
  • Efficiently managed daily operations for a large, multi-layered clinic, ensuring seamless coordination. Regularly communicate with the Post-Anesthesia Care Unit (PACU) and Cath Lab to guarantee accurate scheduling and proper authorization of surgery schedules.
  • Actively collaborated on improvement initiatives across departments, focusing on enhancing overall quality within the healthcare environment.
  • Skillfully negotiated physician contracts, fostering mutually beneficial agreements to support the growth and success of the practice.

Education

Masters in Healthcare Administration -

Western Governors University
Salt Lake City, UT
02-2026

Bachelors of Healthcare Administration -

Weber State University
Ogden, UT
01.2017

Skills

  • Excellent at building and maintaining provider partnerships
  • Provider Onboarding/Training
  • Provider Satisfaction
  • Electronic Health Record (EHR) Epic, Meditech Magic, Meditech Expanse, eCW
  • Clinical Workflow
  • Healthcare Process Improvement
  • Regulatory Compliance
  • Project Management
  • Clinical Management

Timeline

Clinical Informatics

HCA
01.2022 - Current

Provider Solution Specialist

HCA Information Technology
01.2019 - 01.2022

Office Manager

Northern Utah Cardiovascular
01.2017 - 01.2019

Masters in Healthcare Administration -

Western Governors University

Bachelors of Healthcare Administration -

Weber State University

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