Heather Schultz
Burlington,VT
Summary
Passionate and natural caregiver with a diverse leadership background who is skilled at building and nurturing meaningful relationships with populations served. With clinical training in active-listening and written/verbal communication, has a proven track record of successful connections, and exceeding expectations within vast professional settings.
Overview
6
6
years of professional experience
Work History
Guidance Specialist
ComPsych
Chicago, IL
05.2023 - Current
- Telephonically addressing clients concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor.
- Using clinical assessment to address risk concerns: crisis stabilization, chemical dependency, and severity of mental health condition.
- Using critical thinking and problem solving skills, quickly resolving issues and identify resources to ensure a positive client experience.
- Educating remote clients about resources, eligibility, and services with a positive and professional approach.
- Maintaining complete and accurate documentation of cases within the database
- Providing empathy to each and every call
Residential Behavioral Specialist
Princeton Child Development Institute
Princeton, New Jersey
02.2021 - 01.2023
- Provided ABA based treatment for six clients in a residential setting and group home setting
- Assisted in the development of learner's instruction and treatment goals
- Data analyst for two clients
- Collaborated with other behavioral specialists, client's guardians, siblings, and neighbors
- Documented patient's day progress and updated paperwork
- Scheduled all appointments to maintain client's health
- Assisted in daily tasks to help clients living independently
- Ensured apartments comply with state and DDD requirements
- Cultivated positive and strong relationships with clients.
Therapist Intern
Council for Relationships
Philadelphia, Pennsylvania
12.2018 - 05.2020
- Provided therapy for individuals, couples, families, and children in the areas of relationships, intimate partner violence, generalized anxiety disorder, mood disorders, post-traumatic stress disorders, sexual disorders/dysfunctions, personality disorders, substance abuse, atypical sexual behavior, sexual trauma, behavior management, coping skills, parenting skills/education, stress management, and mindfulness techniques
- Documented patients' progress, updated charts, and completed paperwork
- Managed scheduling with clients and balancing multiple sessions per day
- Maintained communication to ensure minimal no shows through phone calls and emails.
Women's Group Co-Facilitator & Marriage and Family Therapy Intern
HELP USA
Philadelphia, Pennsylvania
01.2019 - 03.2020
- Facilitated a weekly therapeutic women's group focused on their resiliency, strengths, and hardships while living in transitional housing
- Handled issues such as domestic violence and homelessness
- Completed 50 systemic hours.
Group Therapist Intern
Drug and Alcohol Treatment Center
Dunmore, Pennsylvania
01.2018 - 05.2018
- Assisted in group therapy for those who were court-ordered to receive addiction treatment
- Helped Group therapist with clinical paperwork
- Maintained a good working relationship with coworkers, clients, and supervisors
- Completed 105 hours.
Education
Bachelor of Science - Clinical Psychology
Marywood University
Master of Science - Marriage and Family Therapy
Jefferson University
Skills
- Effective written and verbal communication
- ABA training
- Project management
- Research
- Fluent in computer literacy
- Creative problem solving
- Attention to detail
- Empathic
- Collaborative
- People-oriented and interpersonal skills
- Excellent active listening
- Customer Relations
- Crisis Intervention
- Clinical Documentation
Affiliations
- Member, Psi Chi National Honor Society for Psychology
- Member, Marywood University Alumni Association
Accomplishments
- Bachelor's degree from Marywood University
- Graduated Cum Laude
- Recognized leadership abilities
Publications
ComPsych
Addictive Social Media, Self Esteem, and Narcissism in College Students, Marywood University Undergraduate Research Forum, 04/19/2017, Scranton, PA
Hobbies and Interests
- IDD community
- Diversity and inclusion
- Mental health advocacy
- Helping underserved populations
References
References available upon request.
Timeline
Guidance Specialist
ComPsych
05.2023 - Current
Residential Behavioral Specialist
Princeton Child Development Institute
02.2021 - 01.2023
Women's Group Co-Facilitator & Marriage and Family Therapy Intern
HELP USA
01.2019 - 03.2020
Therapist Intern
Council for Relationships
12.2018 - 05.2020
Group Therapist Intern
Drug and Alcohol Treatment Center
01.2018 - 05.2018
Bachelor of Science - Clinical Psychology
Marywood University
Master of Science - Marriage and Family Therapy
Jefferson University
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