Heather Schwankhaus
De Soto,IL
Summary
Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent/Director Customer Service
Melzer-Reinhart Group
Murphysboro, IL
03.2026 - Current
- Manage service team and planner flow
- Manage day to day office flow and client change requests
- Manage lapse listings
- Manage transmittals
- Process payments
- Review renewals, discount eligibility, rewrites, deductible options.
Licensed Insurance Agent
Eclipse Insurance Agency, LLC
DuQuoin, IL
07.2022 - 12.2025
- Served as the primary point of contact for both agency offices.
- Develop and maintain strong client relationships through referrals and consistent communication.
- Interview clients to understand their financial situations, goals and risk exposure.
- Provide quotes, process applications and complete policy sales and renewals.
- Ensure client understanding of terms and conditions.
- Handle policy changes, renewals and payments.
- Analyzing renewal rates and identifying trends to improve retention.
- Assist clients with the insurance claims process, communicating with adjusters.
- Maintain accurate client records and ensure all documentation is compliant.
Licensed Insurance Agent
Chris Mueller State Farm
Murphysboro, IL
08.2021 - 05.2022
- Prospect for new clients via cold calls and networking.
- Conduct risk assessments, financial situation.
- Provided service to clients' changing insurance needs by selling home and auto insurance.
- Accepting and processing account payments.
- Prepared Financial reports and bank deposits.
- Providing sales administration support to sales team members.
Licensed Real Estate Agent
Latter and Blum
DeRidder, LA
03.2009 - 12.2021
- Guide clients through the buying and selling process.
- Finding suitable listings tailored to clients wants and needs.
- Marketing properties, analyzing market value, understanding complex market trends.
- Arrange showings.
- Prepare contracts, negotiate offers.
- Manage the closing process.
- Adhere to ethical standards and laws to secure the best terms for clients.
Education
Certificate Dental Assisting -
John A. Logan College
Carterville, IL05.1993
Certification
- Illinois Property and Casualty Insurance License
- Expires February 2028
Timeline
Licensed Insurance Agent/Director Customer Service
Melzer-Reinhart Group
03.2026 - Current
Licensed Insurance Agent
Eclipse Insurance Agency, LLC
07.2022 - 12.2025
Licensed Insurance Agent
Chris Mueller State Farm
08.2021 - 05.2022
Licensed Real Estate Agent
Latter and Blum
03.2009 - 12.2021
Certificate Dental Assisting -
John A. Logan College