Emily Watkins
Kingsport,TN
Summary
Experienced customer service representative and licensed health insurance agent with a proven track record in educating clients and managing policy issues. Skilled in time management and active listening, aiming to enhance customer satisfaction and streamline service processes.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Customer Service Representative/Licensed Health Insurance Agent
Sam Griffith Insurance Company
Mt Carmel , TN
07.2006 - Current
- Educated clients on coverage details and policy benefits.
- Maintained up-to-date knowledge of industry regulations and compliance requirements.
- Participated in training sessions as required by company guidelines.
- Implemented strategies for improving customer service processes.
- Provided exceptional customer support via phone, email, and chat channels.
- Resolved customer inquiries and complaints through effective problem-solving techniques.
Executive Administrator
MXTV ( Mission X Christian Program)
Nashville , TN
08.2005 - 07.2006
- Supported event planning for community outreach programs and fundraising activities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Prepared reports summarizing results from testing activities associated with closed-captioning products or services.
- Collaborated with executives to align mission and vision statements.
Education
Insurance License -
Kaplan Finacial Education
02-2023
Skills
- Effective communication
- initiative
- Problem solving
- Adaptability
- Active listening
- Empathy and understanding
- Time management
- Product knowledge
- Performance management
- Sales and marketing
Certification
Health insurance license
Timeline
Customer Service Representative/Licensed Health Insurance Agent
Sam Griffith Insurance Company
07.2006 - Current
Executive Administrator
MXTV ( Mission X Christian Program)
08.2005 - 07.2006
Insurance License -
Kaplan Finacial Education