Heather Sears
Austin,TX
Summary
Dynamic leader with proven expertise in store operations and quality control, honed at Good Will Industries and Tito's Vodka. Excelled in promotions planning and team motivation, enhancing customer loyalty and product quality. Skilled in analytical thinking and collaboration, significantly improving operational standards. Demonstrates a strong ability to drive sales strategy and team building, ensuring excellence in retail and production environments.
Overview
2
2
years of professional experience
Work History
Retail Team Lead
Good Will Industries
03.2023 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Quality Control Inspector
Titos Vodka
06.2022 - 02.2023
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Collaborated with production staff to establish and meet quality standards
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Inspected incoming and outgoing materials for accuracy and quality.
- Trained other workers in inspection and testing procedures.
- Followed safety protocols while handling hazardous materials.
- Coordinated with systems partners to finalize designs and confirm requirements.
Education
GED -
Lifeworks
Austin, TX08.2004
Skills
- Analytical Thinking
- Self Motivation
- Adaptability and Flexibility
- POS Software
- Excellent Written and Verbal Communication
- Inventory and Stocking
- Multitasking Abilities
- Exceeding Customer Expectations
- Store Opening and Closing
- Retail Metrics and Goals
- Multitasking
- Attention to Detail
- Problem-solving aptitude
- Goal-Driven
Timeline
Retail Team Lead
Good Will Industries
03.2023 - Current
Quality Control Inspector
Titos Vodka
06.2022 - 02.2023
GED -
Lifeworks
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