Heather Seay
Flagler Beach,FL
Summary
Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service
Coastal Coffee Roasters
San Diego
06.2022 - 06.2024
- Provided customers with product information and resolved their issues in a timely manner.
- Resolved customer complaints regarding services or products in a professional manner.
- Implemented new processes to improve customer service efficiency.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Handled cash transactions accurately according to established policies and procedures.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Barista
Starbucks
San Diego
07.2013 - 09.2018
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Managed cash register and processed transactions with accuracy and integrity.
Office Assistant
First American Contracting
San Diego
05.2011 - 10.2013
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Monitored office expenses and submitted purchase requests.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Facilitated communication within the office and with external partners.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Answered telephones, directed calls, and took messages.
- Delivered messages and ran errands.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Education
Some College (No Degree) -
Palomar College
San Marcos, CASkills
- Complaint Handling
- Customer Retention
- Client Engagement
- Customer Engagement
- Call Control
- Sales follow-up
- Product Sales
- Returns processing
Affiliations
- Single mother to a lovely six year old girl.
- She is currently apart of a competition cheer team in which I am involved with helping.
- I also enjoy skateboarding by the beach.
- My daughter and I always enjoy a weekend adventure exploring Florida as we are new in town.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionTimeline
Customer Service
Coastal Coffee Roasters
06.2022 - 06.2024
Barista
Starbucks
07.2013 - 09.2018
Office Assistant
First American Contracting
05.2011 - 10.2013
Some College (No Degree) -
Palomar College
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