Heather Sebourn
Summary
Dynamic Lead Esthetician at Hand And Stone with a proven track record in client retention and relationship building. Expert in advanced facial techniques and skin analysis, I successfully mentored junior staff and led promotional events, enhancing service bookings and team performance. Committed to delivering tailored skincare solutions that exceed client expectations.
Overview
10
10
years of professional experience
Work History
Lead Esthetician
Hand And Stone
03.2021 - Current
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Led promotional events within the spa that resulted in increased bookings for services.
- Mentored junior estheticians, improving overall team performance and skill sets.
- Continuously improved professional knowledge by attending industry conferences, workshops, and training events.
- Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
- Increased repeat clientele through excellent customer service and tailored esthetic services.
- Recommended and performed enhanced facials, microdermabrasion, peels, Diamond Glows, Neveskin toning and shaping and other esthetic treatments.
Owner/Manager Director
Sarge's Smokehouse BBQ LLC
10.2016 - 03.2021
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Instructor
Beauty And Health Institute
03.2015 - 10.2016
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Provided students with academic orientation, support and advisement in a positive learning environment to ensure high rates of student success.
- Developed and administered course curriculum to include theory and practical techniques.
- Delivered quality classroom instruction in lecture and practical formats.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
Education
No Degree - Esthetics
Elite Esthetician
01-2022
Master Esthetician - Esthetics
Clarity RX Pro
01-2022
Expert - Esthetics
The International Dermal Institute
12-2021
Massage Therapy Certification, Not Licensed - Massage
Beauty And Health Institute
Tampa, FL01-2014
Medical Esthetician - Esthetics
Beauty And Health Institute
Tampa, FLLicense FB9746866 - Esthetics
Florida College of Natural Health
Bradenton, FLBachelor of Arts - Business Administration And Management
Saint Leo University
Saint Leo, FL06-2003
Skills
- Team leadership
- Advanced facial techniques
- Spa management experience
- Skin tightening methods
- Expert skin analysis
- Sales and upselling
- Skincare product sales
- Client consultation
- Relationship building and management
- Excellent team player
- Advanced facials specialist
Timeline
Lead Esthetician
Hand And Stone
03.2021 - Current
Owner/Manager Director
Sarge's Smokehouse BBQ LLC
10.2016 - 03.2021
Instructor
Beauty And Health Institute
03.2015 - 10.2016
No Degree - Esthetics
Elite Esthetician
Master Esthetician - Esthetics
Clarity RX Pro
Expert - Esthetics
The International Dermal Institute
Massage Therapy Certification, Not Licensed - Massage
Beauty And Health Institute
Medical Esthetician - Esthetics
Beauty And Health Institute
License FB9746866 - Esthetics
Florida College of Natural Health
Bachelor of Arts - Business Administration And Management
Saint Leo University
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