Heather Sechrist
Sunbury,PA
Summary
Adept Office Manager and Certified Veterinary Technician with a proven track record at Furry Friends Animal Clinic, showcasing critical thinking and exceptional organizational skills. Excelled in automating operations, enhancing staff efficiency, and elevating customer satisfaction. Demonstrates a strong ability to work under pressure, with a commitment to professional growth and operational excellence.
Overview
27
27
years of professional experience
Work History
Office Manager/Certified Veterinary Technician
Furry Friends Animal Clinic
Northumberland, PA
04.2016 - 01.2025
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed, scheduled and coordinated office functions and activities for employees.
- Maintained filing system for records, correspondence and other documents.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Managed office inventory and placed new supply orders.
- Interpreted and communicated work procedures and company policies to staff.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained confidential records relating to personnel matters.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Veterinary Technician
Animal Emergency Center
Watsontown, PA
05.1998 - 04.2016
- Performed routine laboratory procedures for hematology, urinalysis and serology.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Prepared and reviewed records and consent forms.
- Prepared and labeled medications and instructed client on administration.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Operated anesthesia, oxygen and monitoring equipment.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
Education
Bachelor of Science - Veterinary Science/ Focus On Business
Wilson College
Chambersburg, PA05-2001
Skills
- Self motivated
- Critical thinker
- Dependable
- Hard working
- Works well under pressure
Timeline
Office Manager/Certified Veterinary Technician
Furry Friends Animal Clinic
04.2016 - 01.2025
Veterinary Technician
Animal Emergency Center
05.1998 - 04.2016
Bachelor of Science - Veterinary Science/ Focus On Business
Wilson College
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