Heather Secrest
Salem,OH
Summary
Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
35
35
years of professional experience
Work History
Public Service Generalist
Public Library of Youngstown and Mahoning County
Youngstown, OH
10.2015 - Current
- Led initiatives for programs, increasing public engagement and participation.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
Tax Preparer
H and R Block
Salem, OH
01.1998 - 05.2000
- Prepared individual tax returns, ensuring compliance with federal and state regulations.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Reviewed client financial documents for accuracy and completeness prior to filing.
Customer Service Representative
Key Bank
Salem, Ohio
08.1990 - 09.1996
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Analyzed customer interactions to ensure adherence to compliance standards and operational procedures.
Education
High School Diploma -
Salem Senior High School
Salem, Ohio06-1988
Skills
- Documentation skills
- Schedule coordination
- Sales and marketing
Timeline
Public Service Generalist
Public Library of Youngstown and Mahoning County
10.2015 - Current
Tax Preparer
H and R Block
01.1998 - 05.2000
Customer Service Representative
Key Bank
08.1990 - 09.1996
High School Diploma -
Salem Senior High School