Heather Seelen
Cushing,MN
Summary
Dynamic and reliable professional with 15+ years in the bar/restaurant industry, adept in staff management and offering exceptional customer service. Expert in liquor, beer, and wine, with a flair for creating memorable customer experiences. Excelled in training new hires and streamlining operations, significantly enhancing team efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Bartender
Tavern on 1st
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Helped management plan and serve bar menu exceeding customer expectations.
- Regularly cleaned and sanitized bar area, beer coolers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Office Assistant
Best Buy Auto
03.2022 - 09.2022
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Processed incoming and outgoing mail and packages according to established procedures.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Reviewed files, records and other documents to obtain information to respond to requests.
Bartender Shift Manager
Beer Belly's
03.2017 - 12.2021
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
GED -
Swanville Secondary
Swanville, MNSkills
- Basic accounting
- Payment Processing
- Liquor, beer, and wine knowledge
- New Hire Training
- Handling Difficult Customers
- Sales expertise
- Ordering bar supplies
- Cash Register Operation
- Customer service expertise
- Staff Management
- Service-oriented mindset
- Highly reliable
Timeline
Bartender
Tavern on 1st
09.2022 - Current
Office Assistant
Best Buy Auto
03.2022 - 09.2022
Bartender Shift Manager
Beer Belly's
03.2017 - 12.2021
GED -
Swanville Secondary
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