HEATHER SEIJO
Rahway,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities while bringing skills in active listening and problem solving. Committed to maintaining professional relationships. Experience with receiving, and disseminates large amounts of public, private, and confidential data linked to state, federal, and local law enforcement systems.
Overview
14
14
years of professional experience
Work History
Dispatcher
Roselle Police Department
12.2008 - 01.2023
- Listened to incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and delivered solutions
- Dispatched and collaborated with law enforcement, fire, and EMS units, ensuring agency policy, procedures, and goals are met
- Used computer aided dispatch (CAD) system to create and maintain electronic records and logs of activity
- Operated a variety of communications equipment, including radio consoles, telephones and computer systems
- Maintained strict confidentiality with the sensitive information to follow company's guidelines and policies
- Provided Supervisor with innovative input regarding policies and procedures pertaining to the operation of the communications center
- Worked effectively and calmly with integrity in a high-stress environment
- Maintained familiarity with the general geography of the communities served
- Met all training requirements of the department and site locations
- Participated in available professional development for center staff
- Communicated in a positive manner with Supervisor and other center staff
- Reported commendable performance or deficiencies or liability issues to Supervisor in a timely manner
Education
Paralegal Studies
St John's University
Staten Island, NYParalegal Studies
Middlesex County College
Edison, NJSkills
- Crisis Management
- Microsoft Word/Powerpoint
- Computer systems knowledge
- Service Coordination
- Account Management
- Customer Retention Strategies
- Brand Representation
- Photoshop
- Excellent oral and written communication
- Organized, diligent, and tenacious
- Multi-Line Telephone Operation
Timeline
Dispatcher
Roselle Police Department
12.2008 - 01.2023
Paralegal Studies
St John's University
Paralegal Studies
Middlesex County College
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