Heather Sephas
GREENFIELD CENTER,NY
Summary
I have been in the hospitality industry for over 30 years. I took a brief hiatus to teach physical education, however, the theme remained the same. Educating, leading, developing and organizing people. I am a versatile and dependable leader with a proven track record at Tgifridays, adept in P&L management and exceptional customer service. Demonstrates strong leadership and team-building skills, ensuring high standards of service and operational efficiency. Skilled in fostering vendor relationships and adept at problem-solving, consistently delivering creative solutions to enhance business outcomes.
Overview
24
24
years of professional experience
Work History
General Manager
TGI Fridays
06.2022 - 10.2024
- Evaluate and control food and labor costs.
- Forecast sales and create budgets.
- Set sales goals and provide staff with tools to obtain goals.
- Carefully interview, select, train, supervise, promote and relieve staff.
- Set clear expectations and foster a positive work environment while enforcing standards.
- Maintain safety and food quality standards.
- Order and inventory all necessities for restaurant success.
- Meet, greet and encourage feedback from patrons and vendors alike, to implement positive changes within the business.
- Identify problems, conduct troubleshooting and seek repair or maintenance support to keep restaurant equipment safely operational.
Associate Manager
TGI Fridays
04.2014 - 06.2022
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Field customer complaints and ensure guest satisfaction.
- Assist with day to day operations.
- Direct staff in obtaining goals for the day.
- Monitor sales and Labor cost.
- Conduct opening and closing procesures.
Bartender/ Server
TGI Fridays
07.2007 - 06.2022
- Greet and welcome guests.
- Inform guests of specials and make suggestions of food and drinks.
- Encourage purchase of upgraded products.
- Read and meet all needs of the guest.
- Take accurate orders and deliver promptly.
- Check identification when necessary.
- Process payments.
- Perform set up and cleaning procedures according to standards.
- Communicate effectively with other team members and be a team player.
Physical Education Teacher
Osceola School District
09.2000 - 06.2001
- Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
- Prepared lesson plans to teach age-appropriate exercises in alignment with school curriculum.
- Established a positive rapport with parents, conducting regular communication to keep them informed about their child''s progress and achievements in physical education classes.
- Served as a coach for various school sports teams, leading them to numerous victories and successful seasons.
Education
Bachelor Of Applied Science - Physical Education
Coastal Carolina University
Conway, SC05.1997
Skills
- Leadership and team building
- Exceptional customer service
- Building vendor relationships
- P & L management
- Food and Labor cost comprehension
- Highly organized
- Flexible schedule
- Health code compliant
- POS system knowledge
- Creative and prompt solutions to resolving issues
Timeline
General Manager
TGI Fridays
06.2022 - 10.2024
Associate Manager
TGI Fridays
04.2014 - 06.2022
Bartender/ Server
TGI Fridays
07.2007 - 06.2022
Physical Education Teacher
Osceola School District
09.2000 - 06.2001
Bachelor Of Applied Science - Physical Education
Coastal Carolina University
Similar Profiles
Nicholas BichardNicholas Bichard
Kitchen Manager at TGI FridaysKitchen Manager at TGI Fridays
Craig DayCraig Day
General Manager at TGI FridaysGeneral Manager at TGI Fridays
Robert HickmanRobert Hickman
Cook at TGI FridaysCook at TGI Fridays
Mark Angelo GeliMark Angelo Geli
Bartender at TGI FRIDAYSBartender at TGI FRIDAYS
Michael Mark Waters Jr.Michael Mark Waters Jr.
Senior system operator trainer, Simulation engineer, classroom instructor, digital instructor, Vision learning center administrator at NYISOSenior system operator trainer, Simulation engineer, classroom instructor, digital instructor, Vision learning center administrator at NYISO