Heather Serio
G’s Pizzeria
Oxford,MI
4
Years of experience
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in Desired Position role.
Work History
Server
9 Months- Greeted guests promptly and presented menus with attentive, friendly service
- Took accurate food and drink orders using point-of-sale system
- Delivered meals and beverages while confirming order accuracy and presentation
- Coordinated with kitchen staff to ensure timely ticket flow and table service
- Refilled drinks, cleared tables, and maintained clean dining area
- Processed payments, issued receipts, and balanced cash and card transactions
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
1 Year 1 Month- Delivered attentive table service, taking orders accurately and coordinating timing with kitchen staff.
- Explained menu items, daily specials, and ingredient details to support guest decisions.
- Processed food and beverage orders through POS systems with accuracy and efficiency.
- Anticipated guest needs, refilled drinks, and resolved concerns to maintain positive dining experiences.
- Supported host, bar, and kitchen teams to keep service flow smooth during busy shifts.
- Handled cash, card payments, and check reconciliation with careful attention to accuracy.
- Adapted quickly to fast-paced service demands while maintaining professional communication and composure.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Curbside Shopper
5 Months- Retrieved curbside orders using handheld devices, following item locations and pick instructions accurately.
- Verified product substitutions and availability, keeping orders aligned with member requests.
- Staged completed orders in designated pickup areas to maintain organization and readiness.
- Loaded groceries and merchandise into member vehicles safely and efficiently.
- Communicated with members to confirm order details, substitutions, and pickup status.
- Followed company procedures for order accuracy, handling, and customer service.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
Education
High School Diploma
Skills
Guest engagement
Service prioritization
Order accuracy
Cash handling
Timeline
Server
G’s Pizzeria
01.2026 - CurrentRead More
Server
Sagebrush Cantina
06.2024 - 07.2025Read More
Curbside Shopper
Sam’s Club
02.2023 - 07.2023Read More
Lake Orion High School
High School Diploma
Read More