Heather Shaffer

Dynamic sales professional with a proven track record at Holiday Inn Club Vacations Inc., excelling in lead generation and customer acquisition. Skilled in sales closing techniques and active listening, I effectively address client objections, driving sustained business growth and enhancing customer satisfaction. Committed to delivering impactful presentations and strategic marketing insights.

Seasoned management professional with more than 20 years of experience in long-term positions. Highly collaborative, able to motivate staffs of all sizes. Consistently thoughtful demeanor with the public, able to quickly build a strong rapport with customers. Demonstrated willingness to actively participate as a team member. Experience with various aspects of office administration and retail operations, including reception, data entry, billing, inventory, deliveries, and health & safety standards. Skilled in training and encouraging staff members to achieve their peak potential. Excellent interpersonal skills; fosters and fortifies partnerships at all levels of an organization.