Heather Shears
HENRICO,VA
Summary
Dynamic General Manager with a proven track record at Breakers Sports Grille, excelling in operations management and team building. Enhanced service quality through effective training programs and reduced waste via strategic inventory control. Recognized for fostering a positive work environment and driving revenue growth through data analysis and innovative strategies.
Overview
2026
2026
years of professional experience
Work History
General Manager
Breakers Sports Grille
Richmond, VA
2016 - Current
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented training programs for staff to enhance performance and efficiency.
- Managed inventory control, reducing waste through effective stock management practices.
- Analyzed sales data to identify trends and adjust strategies for revenue growth.
- Established operational procedures that improved workflow and increased productivity levels.
- Led regular team meetings to foster communication and address operational challenges.
- Collaborated with vendors to negotiate contracts, optimizing supply chain costs and quality standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Bank Teller
First Union Bank
1996 - 2009
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Managed cash drawer operations, maintaining balanced accounts throughout shifts.
- Assisted customers with account inquiries, providing timely and effective resolutions.
- Promoted bank products and services, enhancing customer engagement and satisfaction.
- Trained new tellers on operational procedures and best practices to improve service quality.
- Identified opportunities for process improvements, streamlining workflow for enhanced efficiency.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Cheerleading Coach
Freeman High School
Richmond, VA
2014 - 2018
- Developed training programs to enhance team performance and skill development.
- Mentored student-athletes in technique, discipline, and teamwork principles.
- Organized and coordinated practice schedules to maximize team efficiency.
- Implemented safety protocols to ensure a secure training environment.
- Evaluated team performance to identify areas for improvement and growth.
- Collaborated with school administration for event planning and resource allocation.
- Fostered positive relationships among athletes, parents, and staff for community support.
- Led fundraising initiatives to enhance program resources and opportunities for students.
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Consistently enforced safety protocols during practices, reducing injury rates among participants significantly.
Education
High School Diploma -
Verona High School
Verona, VA06.1996
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Breakers Sports Grille
2016 - Current
Bank Teller
First Union Bank
1996 - 2009
Cheerleading Coach
Freeman High School
2014 - 2018
High School Diploma -
Verona High School