Heather Shimmin
San Antonio,TX
Summary
Results-driven Customer Care Representative with 4 years of experience in a remote call center. Proven track record of attendance, adherence, and accuracy. Maintained 98% positive feedback. Previous experience included legal assistance in Intellectual Property and Estate Planning.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Harte Hanks
08.2021 - 10.2025
- Provided remote assistance for projects including: Illinois Department of Human Services, NBA, Abbott Pharmaceuticals, Oregon Health and Human Services, North Dakota Health and Human Services, Blue Cross Blue Shield Federal Employee Program, and most recently, HBO Max.
- Identified customer needs and issues efficiently, assisted with resolution using patience, kindness, and empathy while maintaining a high standard of professionalism and conduct.
- Gained an understanding of plans, benefits, and features to assist customers with navigation and problem-solving efficiently.
Voice Actor
Heather Taylor Voiceover, LLC
10.2020 - Current
- Narrated several self-help and adult books for Audible; chosen by authors to perform their projects using ACX/Amazon Services.
- Recorded and edited audio for radio commercials for local businesses.
Education
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School of Voiceover
St. Louis Park, MNHigh School - undefined
Pelican Rapids High School
Pelican Rapids, MNSkills
- Microsoft Office
- Amazon Web Services
- Salesforce
- Oracle
- Zendesk
- Audacity
Timeline
Customer Care Representative
Harte Hanks
08.2021 - 10.2025
Voice Actor
Heather Taylor Voiceover, LLC
10.2020 - Current
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School of Voiceover
High School - undefined
Pelican Rapids High School