Heather Simms
Henderson,NV
Summary
Dynamic professional with extensive experience in the food and beverage industry. Skilled in problem resolution and staff training, contributing to improved guest experiences and operational efficiency. Ready to leverage expertise to increase profitability and team performance.
Overview
18
18
years of professional experience
Work History
General Manager
Hayworth
Henderson, NV
02.2026 - 05.2026
- Led full implementation and launch of reservation and POS systems for a new restaurant, including menu builds, comp sets. floor plans, staff permissions, and operational overflows using Toast POS and OpenTable.
- Oversaw restaurant opening logistics, including technology implementation, staff onboarding, SOP development and service readiness.
- Analyzed market trends to identify growth opportunities and inform strategic business decisions.
- Developed and executed training programs to elevate team performance and foster leadership skills.
- Developed and implemented strategies to increase sales and profitability.
- Wrote and managed scheduling.
- Managed inventory and ordered product
Server
Brezza
Las Vegas, NV
11.2025 - 02.2026
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Took part in wine and beverage training
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server
BrewDog
Las Vegas, NV
10.2023 - 11.2025
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Managed orders efficiently using point-of-sale systems to streamline service processes.
- Maintained cleanliness and organization of dining area to uphold BrewDog's brand standards.
- Resolved customer complaints diplomatically, fostering repeat business and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Admin/Floor Manager
Carversteak
Las Vegas, NV
01.2023 - 05.2023
- Developed training materials to enhance staff knowledge of menu offerings and service standards.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Managed payroll and set off payroll
- Audited and corrected time cards to insure employees were paid correctly
- Accurately did weekly deposits
Restaurant Manager
Al Solito Posto
Las Vegas, NV
11.2020 - 12.2022
- Oversaw daily restaurant operations, ensuring exceptional customer service and efficient workflow.
- Developed staff training programs, enhancing team performance and service quality.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Led strategic planning initiatives to increase revenue through menu optimization and pricing strategies.
- Ensured compliance with health regulations and safety standards, maintaining high sanitation practices throughout the establishment.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Server/Certified Trainer
The Capital Grille
Las Vegas, NV
08.2008 - 11.2020
- Provided exceptional guest service, ensuring a memorable dining experience.
- Managed multiple tables efficiently, maintaining high standards of food and beverage service.
- Trained and mentored new staff on restaurant policies and customer service techniques.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained and effectively ran private dining events.
- Maintained relationships with regular guests and local clientele.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Staff Development
- Food and Beverage knowledge
- Guest Relations
Timeline
General Manager
Hayworth
02.2026 - 05.2026
Server
Brezza
11.2025 - 02.2026
Server
BrewDog
10.2023 - 11.2025
Admin/Floor Manager
Carversteak
01.2023 - 05.2023
Restaurant Manager
Al Solito Posto
11.2020 - 12.2022
Server/Certified Trainer
The Capital Grille
08.2008 - 11.2020