Summary
Overview
Work History
Education
Skills
Timeline
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Heather Simon

Oklahoma City,OK

Summary

Patient-oriented Phlebotomist offering 10 plus years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures.

Overview

30
30
years of professional experience

Work History

Lead Technician

Biolife Plasma Services
Oklahoma City, OK
07.2021 - 10.2021
  • Responsible for all job duties associated with the screening, processing, and sample collection for new and repeat donors as well as center leadership and training.
  • Maintained an orderly filing system, purging records as needed.
  • Maintained qualifications and performed all duties for Medical Historian, Phlebotomy (apheresis/plasmapheresis/blood draws), and Sample Processing. Trained new and existing employees on procedures through demonstration, instruction, observation, and feedback.
  • Provided leadership and training assistance in support of center management and the supervisory team.
  • Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
  • Responded to and analyzed critical alarms, HB alarms, and blood spills associated with the Aurora machines.
  • Performed lot changes for soft and non-soft goods.
  • Performed weekly, monthly and quarterly preventative maintenance on Aurora machines to maintain production and equipment in accordance with safety protocols and company policy.
  • Performed quarterly and annual tube sealer maintenance.
  • Supported center management team in identifying operational opportunities for continuous improvement, initiating approved changes to processes as needed.
  • Maintained general cleanliness of work areas.
  • Read and followed Standard Operating Procedures to maintain complete and accurate records.
  • Good verbal communication and customer service skills.
  • Ability to multi-task and work as a team player.
  • Attention to detail and ability to work independently when needed.
  • Effective coaching and counseling skills.
  • Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.

Overnight Stocker

Sam's Wholesale Club
Loveland, CO
03.2018 - 05.2019
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Prepared products by adding tags and readying pallets for restocking.
  • Disposed of expired and overripe items to eliminate health risks.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assessed floor displays to restock merchandise.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Updated signage to reflect current pricing and promote target merchandise.
  • Checked shelves in department to determine replenishment needs.
  • Secured products during transport to prevent damage.
  • Reviewed planograms and end cap placements to properly merchandise items.
  • Notified supervisor of spills for quick clean-up and remediation.
  • Leveraged lift equipment to pull items from stock and add shelves and bins.
  • Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
  • Identified stock needs, replaced outdated stock and assembled products.
  • Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
  • Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.

NMDP Work-Up Specialist

Oklahoma Blood Insitute
Oklahoma City, OK
01.2013 - 10.2018
  • Worked with donors identified by the National Marrow Donor Program to be potential match for a recipient in need of a bone marrow or stem cell transplant.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Transported specimens following established protocol for temperature and light.
  • Identified patients using proper procedures prior to specimen collection.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Interviewed patients and documented details to update and file paperwork.
  • Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
  • Labeled patient samples, double-checking information for accuracy.
  • Used aseptic techniques to maintain specimen integrity.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Scheduled all appointments for physical examination, autologous units, bone marrow/stem cell collection.
  • Worked with outside resources for remote venipunctures and physical examinations.
  • Worked with couriers to ensure that bone marrow and stem cell products reached their destinations, both international and domestic.
  • Verified and helped establish Standard Operating Procedures for my department.
  • Reviewed medical histories for identified donors.
  • Packed and shipped blood samples to international and domestic destinations.
  • Worked closely with the Medical Director, medical staff, nurses, and hospital/surgical staff to develop a donor plan of care.
  • Informed donors of all processes involved in the donation of bone marrow and stem cells. Consented donors for the donation process.
  • Met quarterly TDM's.
  • Ordered medication for outside pharmacies. Checked medication ensuring it was the correct dosage and for the correct donor.
  • Worked large registry drives when needed.

COMPAR III

University of Oklahoma Health Science Center
Oklahoma City, OK
01.2007 - 10.2009
  • Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Input details into accounts and tracked payments.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Submitted appeals on behalf of patients for denied claims.
  • Reported past due payments to collections department.
  • Prepared accounts for financial audits and supported audit process.
  • Maintained strict confidentiality with adherence to HIPAA guidelines and regulations.
  • Investigated rejected and denied claims, correcting applicable coding.
  • Submitted clean claims to insurance companies electronically to secure payments.
  • Translated patient information into alphanumeric and numeric medical codes
  • Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
  • Investigated and resolved issues to maintain billing accuracy.

Health Claims Examiner

Globe Life And Accident Insurance Company
Oklahoma City, OK
01.2003 - 01.2007
  • Paid and processed claims within designated authority level.
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Entered claim transactions, including payments, reserves, and other documentation.
  • Double-checked and reviewed documentation for denied and accepted insurance claims.
  • Investigated questionable claims to determine payment authorization.
  • Obtained necessary information to complete proper evaluation of injury claims.
  • Completed required investigations on referred files within established timeframes.
  • Reviewed and resolved open claims and change orders to determine entitlement for additional payment.
  • Conducted daily reviews on claim files and verified sending of status letters to policyholders.
  • Gathered information from various third parties to determine claim acceptability.
  • Researched and followed up on denied insurance claims.

Paramedic/Emergency Room Patient Care Technician

Midwest Regional Hospital
Midwest City, OK
01.1992 - 12.1999
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.
  • Stocked and replenished patient care areas with appropriate supplies.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Maintained appropriate inventory levels and replenished treatment areas.
  • Conducted patient assessments under supervision of staff nurses and physicians.
  • Triaged patients to award priority to patients with more severe complications.
  • Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
  • Adhered to local, state and federal guidelines and accrediting agency regulations.
  • Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
  • Updated patient's medical records, insurance information and family history for charts.
  • Administered non-medication IV fluids and maintained IV flow rates.
  • Traveled and trained other employees as needed.
  • Performed venipunctures, EKG's, IV's, and catheterizations as needed.
  • Trained employees and public in CPR and ACLS.

Education

Some College (No Degree) - Nursing/Forensic Anthropology

Oklahoma Baptist University
Shawnee, OK

Basic EMT/Intermediate EMT Certification - Basic And Intermediate EMT

Eastern Oklahoma County Vo-Tech
Choctaw, OK
12.1994

Paramedic Certification - Paramedic

Metro Technology Centers - Springlake
Oklahoma City, OK
12.1995

Some College (No Degree) - Forensic Anthropology

University of Central Oklahoma
Edmond, OK

Skills

  • Donor screening
  • Drawing blood
  • Therapeutic phlebotomy
  • Integrity
  • Communication
  • Critical thinking

Timeline

Lead Technician

Biolife Plasma Services
07.2021 - 10.2021

Overnight Stocker

Sam's Wholesale Club
03.2018 - 05.2019

NMDP Work-Up Specialist

Oklahoma Blood Insitute
01.2013 - 10.2018

COMPAR III

University of Oklahoma Health Science Center
01.2007 - 10.2009

Health Claims Examiner

Globe Life And Accident Insurance Company
01.2003 - 01.2007

Paramedic/Emergency Room Patient Care Technician

Midwest Regional Hospital
01.1992 - 12.1999

Some College (No Degree) - Nursing/Forensic Anthropology

Oklahoma Baptist University

Basic EMT/Intermediate EMT Certification - Basic And Intermediate EMT

Eastern Oklahoma County Vo-Tech

Paramedic Certification - Paramedic

Metro Technology Centers - Springlake

Some College (No Degree) - Forensic Anthropology

University of Central Oklahoma

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Heather Simon