Jerdanny Christopher
Holiday
Summary
Compassionate Donor Center Technician Lead and Customer Service Associate recognized for high productivity and efficiency in task completion. Skilled in venipuncture, donor screening, and post-donation care ensuring safety and comfort for donors. Possess strong communication, empathy, and problem-solving abilities to excel in fast-paced environments. Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Donor Center Technician Lead/Phlebotomist
Grifols Biomat
Clearwater
04.2022 - Current
- Collected and processed blood donations from donors in a safe environment.
- Operated and maintained equipment for blood processing and testing.
- Ensured compliance with safety protocols during donor interactions.
- Assisted in training new technicians on donation procedures and equipment use.
- Collaborated with team members to enhance workflow efficiency during busy shifts.
- Educated donors about the donation process and answered their questions effectively.
- Maintained a clean work environment by adhering to infection control policies and procedures.
- Assisted with scheduling appointments for donors.
- Collaborated with management team to identify areas for improvement within the organization.
- Cleaned and calibrated laboratory equipment.
- Maintained a clean work environment by following infection control guidelines at all times.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Participated in leadership meetings to contribute insights on team performance.
- Engaged in problem solving activities with all levels of staff when issues arose.
- Recruited and trained new employees to meet job requirements.
Customer Service Associate
Lowes Home Improvment
Tarpon Springs
06.2019 - 03.2022
- Assisted customers in locating products within the store.
- Provided product information and answered customer inquiries effectively.
- Processed transactions accurately at the point of sale.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled cash register operations accurately during peak times.
- Suggested product solutions based on individual customer needs.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Followed policies and procedures to meet or exceed established performance requirements.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Holiday Clerk Assistant
USPS
New Port Richey
11.2021 - 12.2021
- Processed incoming and outgoing mail efficiently in a fast-paced environment.
- Sorted and organized mail using automated systems for optimal distribution.
- Collaborated with team members to streamline sorting and delivery operations.
- Maintained clean workspaces to ensure safety and compliance with regulations.
- Operated mail processing equipment and manually sorted mail.
- Ensured all safety regulations were followed when handling hazardous materials or operating machinery.
Phlebotomist
Central Florida Clinical Services
06.2021 - 08.2021
- Collected blood samples using various techniques and equipment.
- Maintained accurate patient records and documentation during procedures.
- Ensured compliance with safety and hygiene protocols in the lab environment.
- Assisted patients in understanding the phlebotomy process and answered questions.
- Collaborated with healthcare team to coordinate sample collection schedules.
- Monitored patient comfort during procedures and addressed concerns promptly.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
- Maintained accurate records of collected specimens and test results.
Cashier
Office Depot Inc
Saint Petersburg
01.2017 - 05.2019
- Processed customer transactions using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained organized cash register area and stocked supplies.
- Ensured accurate cash handling and balanced cash drawer daily.
- Promoted ongoing sales promotions and special offers to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Certification - Phlebotomy
Southern Technical Institute
Pinellas Park, FL 09.2018 - 11.2018
Franklin K. Lane (AOIT)
Brooklyn, NYSkills
- Blood collection
- Equipment maintenance
- Safety compliance
- Specimen processing
- Problem solving
- Staff training
- Donor screening
- Coaching and mentoring
- Leader
Timeline
Donor Center Technician Lead/Phlebotomist
Grifols Biomat
04.2022 - Current
Holiday Clerk Assistant
USPS
11.2021 - 12.2021
Phlebotomist
Central Florida Clinical Services
06.2021 - 08.2021
Customer Service Associate
Lowes Home Improvment
06.2019 - 03.2022
Certification - Phlebotomy
Southern Technical Institute
09.2018 - 11.2018
Cashier
Office Depot Inc
01.2017 - 05.2019
Franklin K. Lane (AOIT)