Heather Sinclair
Fort Wayne,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Food Service Associate
Norwell High School
10.2021 - Current
- Responsible for the order and supply amount of alacarte products for sales.
- Calculate and prepare for daily volume of student lunches.
- Maintain high standards of customer service during high-volume, fast paced operations.
- Clean, sanitize, and organize food prep and serving areas.
- Adhere to and monitor food safety procedures.
- Entering student lunches, and prepayments.
Customer Service Representative/Medical Billing and Collections Specialist
Lutheran Hospital Of Indiana
04.2007 - 10.2009
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with customer's calls and responses.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated patients about billing, payment processing, financial assistance, and payment arrangements.
- Developed highly empathetic patient relationships and earned reputation for exceeding service standard goals.
- Applied payments and insurance to patients accounts.
Education
No Degree - Medical Office Specialist Certified
International Business College
Fort Wayne, IN03.2007
Skills
- Quick problem solving and decision making
- Self-starter and team player
- Relentless attention to detail
- Works well in high demand situations
Timeline
Food Service Associate
Norwell High School
10.2021 - Current
Customer Service Representative/Medical Billing and Collections Specialist
Lutheran Hospital Of Indiana
04.2007 - 10.2009
No Degree - Medical Office Specialist Certified
International Business College
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