Heather Singletary
DeFuniak Springs,FL
Summary
Adept at streamlining operations and enhancing customer satisfaction, I significantly improved client retention at Walton Academy Charter School through meticulous data entry and exceptional clerical support. My positive attitude and organizational skills have consistently elevated team efficiency and service quality across roles. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Office Assistant
Walton Academy Charter School
Defuniak S
07.2021 - Current
- Reviewed files, records and other documents to obtain information to respond to requests.
- Handled all incoming and outgoing records requests in a timely manner.
- Organization of records room and files at all times.
- Entered confidential student data.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines and confidentiality.
- Expedited document processing with accurate data entry and timely filing.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Independent Contractor
Clean Life Janitorial
Destin, FL
03.2013 - 10.2022
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Frequently inspected production area to verify proper equipment operation.
- Maintained cleanliness and maintenance of houses at all times.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Performed daily laundry duties, resulting in consistently clean and well-organized wardrobes for clients.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Maintained a safe and hygienic home by implementing thorough cleaning routines.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Managed household inventories, ensuring adequate supplies were always available when needed.
Housekeeping Supervisor-Inspector-Cleaner
Sand Castle Escapes
30-A, Miramar Beach
04.2008 - 07.2013
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Managed laundry sorting, washing, drying, and ironing.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked individually with homeowners to assist in maintaining photo books of homes as well as any new needed inventory/decor for their property.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
Assistant Manager
Black Creek General Store-Ritz Food Store
Freeport, Fl.
02.2004 - 04.2008
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Walton High School
DeFuniak Springs, FLSkills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Filing and data archiving
Timeline
Office Assistant
Walton Academy Charter School
07.2021 - Current
Independent Contractor
Clean Life Janitorial
03.2013 - 10.2022
Housekeeping Supervisor-Inspector-Cleaner
Sand Castle Escapes
04.2008 - 07.2013
Assistant Manager
Black Creek General Store-Ritz Food Store
02.2004 - 04.2008
High School Diploma -
Walton High School