Summary
Overview
Work History
Education
Skills
Timeline
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Heather Smith

Newark

Summary

Dynamic Team Leader with a proven track record at Armstrong World Industries, skilled in fostering collaboration and driving continuous improvement. Expert in employee training and conflict resolution, I implemented workflow efficiencies that optimized resource allocation. Committed to enhancing team performance through effective communication and mentorship, while ensuring adherence to safety protocols.

Overview

13
13
years of professional experience

Work History

Team Leader

Armstrong World Industries
09.2022 - 10.2024
  • Oversaw daily operations, ensuring compliance with safety protocols and quality standards.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Trained new employees on operational processes, fostering a culture of continuous improvement.
  • Implemented workflow efficiencies, reducing downtime and optimizing resource allocation.
  • Collaborated with cross-functional teams to streamline processes and enhance product quality.
  • Developed training materials to support employee onboarding and ongoing skills enhancement programs.
  • Forklift operator.
  • Mentored junior staff, providing guidance on best practices and skill development initiatives.

Team Leader

DHL Supply Chain
02.2019 - 05.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Mentored junior staff, providing guidance on best practices and skill development initiatives.
  • Trained new employees on operational processes, fostering a culture of continuous improvement.
  • Monitored production metrics, identifying trends to drive corrective actions and improve output.
  • Forklift operator.

DSP

Concepts in Community Living
11.2016 - 12.2018
  • Supported daily operations by monitoring and assisting individuals with developmental disabilities.
  • Implemented individualized care plans to enhance client well-being and independence.
  • Collaborated with interdisciplinary teams to ensure comprehensive support for clients' needs.
  • Trained new staff on best practices in behavior management and safety protocols.
  • Developed and maintained accurate documentation of client progress and incidents.
  • Administered medications per individuals needs.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Evaluated and adjusted care strategies based on client feedback and observed behaviors.

Machine Operator

Sanoh America
09.2011 - 12.2013
  • Operated machinery to ensure efficient production processes and maintain quality standards.
  • Monitored equipment performance, identifying issues and implementing corrective actions promptly.
  • Trained new operators on safety protocols and machine operation best practices.
  • Collaborated with team members to optimize workflow and enhance production efficiency.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.

Education

High School Diploma -

ICS Newport/Pacific Highschool
Scranton, PA
07-1996

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • SOP adherence
  • Lean manufacturing
  • Verbal and written communication
  • Employee training
  • Deadline management
  • Forklift certification

Timeline

Team Leader

Armstrong World Industries
09.2022 - 10.2024

Team Leader

DHL Supply Chain
02.2019 - 05.2021

DSP

Concepts in Community Living
11.2016 - 12.2018

Machine Operator

Sanoh America
09.2011 - 12.2013

High School Diploma -

ICS Newport/Pacific Highschool

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Heather Smith