Heather Smith
Clerical/Secretary
Romeo,MI
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
22
22
years of professional experience
Work History
Manager
Shell Gas Station
01.2022 - 10.2025
- Oversaw daily operations to ensure efficient service delivery and compliance with safety standards.
- Trained and mentored team members on best practices in customer service and inventory management.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Managed inventory levels, ensuring adequate stock while minimizing waste and loss.
Cashier
Rite Aid
11.2019 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accuracy in cash handling and balancing drawers.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Conducted inventory checks and restocked shelves to ensure product availability for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved efficiency, organized checkout area for optimal workflow.
- Used POS system to enter orders, process payments and issue receipts.
Secretary
Macomb Oakland Regional Center
10.2003 - 07.2019
- Managed scheduling and calendar coordination for multiple executives, ensuring efficient time allocation.
- Streamlined office procedures to enhance workflow and improve overall operational efficiency.
- Developed and maintained electronic filing systems, optimizing document retrieval processes.
- Assisted in drafting and editing internal communications, promoting clear messaging across departments.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Coordinated schedules for multiple departments, optimizing time management and resource allocation.
- Managed office communications, ensuring timely responses and efficient information flow.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Education
High School Diploma -
Romeo High School
Romeo, MI 05.2001 -
Skills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Relationship building
Complex Problem-solving
Verbal and written communication
Timeline
Manager
Shell Gas Station
01.2022 - 10.2025
Cashier
Rite Aid
11.2019 - 12.2021
Secretary
Macomb Oakland Regional Center
10.2003 - 07.2019
High School Diploma -
Romeo High School
05.2001 -