Heather Sopoci
Sioux City,IA
Summary
Seasoned Route Supervisor recognized for high productivity levels and efficient task completion. Possess specialized skills in route optimization, team leadership, and operational management. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive team dynamics.
Overview
14
14
years of professional experience
Work History
Route Supervisor
Chesterman Company
Sioux City, IA
05.2012 - Current
- Supervised the route sales team, who merchandised, stocked, and provided customer service to clients, with average monthly team sales of over $500,000.
- Covered sales teams' routes due to vacation coverage or customer needs.
- Resolved conflicts between customers and drivers concerning deliveries or services rendered.
- Trained new drivers and sales team members in company policies and customer service.
- Ordered product to meet customers' actual and forecasted needs.
- Drafted and implemented new strategies to meet efficiency and sales goals.
- Provided internal and external customer service.
- Promoted due to the ability to lead by example, meet organizational and customer goals, and exceeding expectations as a route driver.
Service Department
Chesterman
Sioux City, IA
05.2011 - 05.2020
- Refurbished customer equipment on-site, or at the warehouse.
- Cleaned customer equipment on-site or at the warehouse.
- Provided internal and external customer service.
- Utilized down time to learn additional positions within the company.
Skills
- Sales forecasting
- Inventory management
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Route management
- Client relationship management
- Visual merchandising
- Logistics coordination
- Time management
- Process improvement
- Strong leadership
- Relationship building
- Team oversight
- Sales
Timeline
Route Supervisor
Chesterman Company
05.2012 - Current
Service Department
Chesterman
05.2011 - 05.2020
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