Summary
Overview
Work History
Education
Skills
Certification
Timeline
Nursing Experience
Generic

Heather Soroko

Madison,CT

Summary


Healthcare professional driven to deliver high-quality results to stakeholders. Expertise in care coordination and patient advocacy, fostering strong communication and collaboration within multidisciplinary teams. Known for adaptability and results-oriented approach in dynamic healthcare environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

RN Case Manager

Westbrook Public Health Nurses
12.2021 - Current
  • Patient assessment, development of care plan, direct care to patient in home.
  • Interface with primary/specialist providers as team member to promote best practice results.
  • Health promotion/education, patient advocacy to obtain optimal outcomes.
  • Develop public health strategies to address current needs of the community, disseminate to demographic serviced via articles for local publication along with group talks on relevant topics.
  • Interface with leadership and municipal departments to strengthen public health awareness and messaging.

Master's Candidate

MPH Internship/East Shore District Health Department
01.2021 - 12.2021
  • Nurse Vaccinator for Flu, Covid-19 Health District Clinics.
  • Responsible for water quality collection at designated sites for proposed shellfish site in conjunction with State of Connecticut Aquaculture Department.
  • Interface with State of Connecticut Aquaculture Laboratory for testing/outcome analysis.
  • Research current and potential threats facing aquaculture due to contaminants/climate change.
  • Liaise with stakeholders on water quality project status and progress toward goals.
  • Research and participation in Thimble Island Eco-survey/Federal Sanitary review.
  • Development of climate change survey – engage Connecticut residents in awareness and dialogue around climate change for formal program presentation.

Case Quality Analyst – CM Alliance

Coventry/Aetna
06.2019 - 11.2020
  • Audited high dollar threshold and nationally focused open cases to ensure delivery of quality, cost effective and results oriented case management services.
  • Built and maintained positive relationships with internal and external customers, providing timely responses to customer inquiries.
  • Identified and recommended opportunities to improve delivery of services through education/training of onshore and offshore associates.

Nurse Consultant

Nurse Consultant – CIRMA
03.2011 - 06.2019
  • Consulted in improvement of medical management program via treatment care paths utilizing evidence-based practice.
  • Initiated the development and presentation of educational opportunities for staff to enhance understanding of nurse case management understanding of injury, diagnosis, treatment, and case resolution.
  • Perform embedded utilization review and quality care assessment to meet company guidelines.
  • Liaised with DME / therapy providers to obtain cost containment.

Member Advocate RN

Best Doctors
08.2008 - 12.2010
  • Assessment, planning, coordination, and plan implementation of individual cases.
  • Presented expert specialist report to member - providing review and explanation of content, answered questions regarding information and recommendations.
  • Direct Insurance Department - provided service to international members.
  • Assessed international cases, local treatment, if needed, case transfer to U.S.
  • Supervised field RN in Trinidad - providing support on case and company objectives in region.
  • CAT Care Department - Catastrophic case management.
  • Engaged local case management RN to collaborate directly with treating physicians and facilities to obtain status updates and treatment plans.
  • Created detailed reports for presentation to expert specialists in trauma, rehab and appropriate specialty for case review and treatment recommendations.

Education

Master of Public Health -

University of New Haven
West Haven, CT
05-2021

Bachelor of Science, Nursing -

Sacred Heart University
Fairfield, CT
05-2016

Diploma of Nursing -

St. Vincent’s College of Nursing
Bridgeport, CT
06-1989

Skills

  • Research Health Education
  • Program Development/Management
  • Training/Development
  • Case Management
  • Multidisciplinary approach
  • Care coordination
  • Clinical assessment
  • Quality improvement
  • Critical thinking
  • Interdisciplinary collaboration
  • Strong clinical judgment
  • Preventive healthcare

Certification

  • Medical Reserve Corp/East Shore District Health Department, CT 2017-Present
  • CoVID-19 Vaccinator/East Shore District Health Department, CT 2020-Present
  • CPR/BLS trained, updated 2025
  • Connecticut Sierra Club member – topic presentations

Timeline

RN Case Manager

Westbrook Public Health Nurses
12.2021 - Current

Master's Candidate

MPH Internship/East Shore District Health Department
01.2021 - 12.2021

Case Quality Analyst – CM Alliance

Coventry/Aetna
06.2019 - 11.2020

Nurse Consultant

Nurse Consultant – CIRMA
03.2011 - 06.2019

Member Advocate RN

Best Doctors
08.2008 - 12.2010

Master of Public Health -

University of New Haven

Bachelor of Science, Nursing -

Sacred Heart University

Diploma of Nursing -

St. Vincent’s College of Nursing

Nursing Experience

  • Home Care Nurse – Nursing care clients for wide range of diagnosis and health care needs.
  • Infection Control Nurse – surveillance, wound care, infection control, supervision.
  • IMCU, cardiac and surgical unit, Emergency Clinic - Middlesex Hospital, Middletown, CT
  • Neuro unit - Lawrence Memorial Hospital, New London, CT

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