Heather Sosnosky

Proficient in leading large team of 42 meter readers

• Tracking of probationary employee quarterly reviews, providing monthly performance update for each direct report.
• Local Safety Council lead - planning monthly meetings, organizing agenda and data tacking.
• Maintains confidentiality by handling sensitive information with discretion and professionalism.
• BRG Leadership team member - serving on SWAG board as advocacy ambassador and administrator. Tracking membership, recording meeting minutes, and balancing budget.
• Proficient in hiring and training new employees to apply best practices and comply with safety procedures.
• Handling logistics, catering, and agendas for team meetings and special projects.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Responds to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Works well in a team setting, providing support and guidance.
• Works effectively in fast-paced environments.
• Manages time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrates respect, leadership and willingness to help wherever needed.

• Collected accurate meter readings while balancing proper time management.
• Demonstrated leadership amongst team members.
• Safety team lead - organized meetings and took part in safety awareness trainings and programs.
• Provided quality customer service while successfully assisting customers with any questions or concerns.

• Provided support to help students with special needs learn and grow.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Provided support during classes, group lessons, and classroom activities.
• Supported student learning objectives through personalized and small group assistance.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Delivered curriculum in both one-on-one lessons and group learning environments.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
• Monitored student classroom and outdoors activities to promote student safety.

• Supervised childcare workers and oversaw facility to meet state requirements for education and training.
• Managed program paperwork and child records to comply with state requirements.
• Operated under licensing guidelines to protect health, safety and well-being of children.
• Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
• Attended professional meetings and conferences to maintain and improve professional competence.
• Engaged with parents and families to build positive relationships for children to thrive.