HEATHER SOUCY
Clinton,MT
Summary
IS Applications Analyst 💻 | Training & Documentation Management 📚
Results-oriented IS Applications Analyst with expertise in providing clinical support within an EHR, scanning, digital faxing, scheduling and rev cycle workflows. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in performing provider and department builds, resolving issues, and collaborating with cross-functional teams to identify root causes. Enjoy working with others to create efficient workflow processes and problem solve. Strong knowledge of system configurations, workflow validations, application support and hardware troubleshooting. Experienced in delivering remote support services to ensure seamless operations and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Applications Analyst / Service Engineer
Providence St. Joseph Health
05.2022 - Current
- Supported daily operations and system maintenance procedures for web- and client-based applications to prevent impact to business.
- Performed troubleshooting, maintenance and optimization of OnBase and RightFax applications
- Troubleshot incidents reported by end-users to address technical issues and guided end users through resolution.
- Contributed to continuous improvement and quality assurance tasks.
- Analyzed and troubleshot integration issues related to system configuration, server updates and workflow changes.
Applications Analyst/Clinical EHR Support Specialist
Northwest Orthopaedic Specialists
05.2018 - 12.2021
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Clinic Charge Order Reviewer / Health Information Management Specialist
Providence St Joseph Health
03.2016 - 05.2019
- Reviewed back-end charge order entry and claim edits to release to insurance or self-pay
- Led interdepartmental quality assurance efforts for processing documentation for multiple specialty clinics
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained accuracy, completeness, and security for medical records and health information.
Clinical Support Systems Analyst / Health Information Supervisor
Bozeman Health
10.2008 - 12.2015
- Provided elbow-to-elbow support and assistance with workflow interruption
- Recruited and trained employees in data extraction
- Assisted with pre-/post-go-live data extraction for system conversion
- Collected data, analyzed and tested system upgrades collaborating with internal teams
- Performed quality audits, validation, tabulation and analysis of clinical data.
Education
Master's Certificate - Healthcare Informatics
University of Phoenix
Phoenix10.2018
Bachelor of Applied Science (BAS) - Healthcare Administration
Montana State University Billings
Billings06.2006
Associate of Applied Science (AAS) - Administrative Medical Assistant
University of MT - Helena College of Technology
Helena06.2003
Skills
- Application Analysis
- Client Requirements
- Document Organization
- User Experience
- Clinical Applications
- Data Integrity Implementation
- Complex Problem-Solving
- Hardware and Software Optimization
Timeline
Applications Analyst / Service Engineer
Providence St. Joseph Health
05.2022 - Current
Applications Analyst/Clinical EHR Support Specialist
Northwest Orthopaedic Specialists
05.2018 - 12.2021
Clinic Charge Order Reviewer / Health Information Management Specialist
Providence St Joseph Health
03.2016 - 05.2019
Clinical Support Systems Analyst / Health Information Supervisor
Bozeman Health
10.2008 - 12.2015
Master's Certificate - Healthcare Informatics
University of Phoenix
Bachelor of Applied Science (BAS) - Healthcare Administration
Montana State University Billings
Associate of Applied Science (AAS) - Administrative Medical Assistant
University of MT - Helena College of Technology
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