Heather Sizemore
Central,SC
Summary
Dynamic and results-driven professional with extensive experience at Academy Sports + Outdoors. Proven expertise in cash handling and inventory management, complemented by exceptional customer service skills. Successfully trained teams to enhance efficiency and accuracy, ensuring seamless order processing and shipping documentation. Committed to driving sales and optimizing operational productivity.
Overview
7
7
years of professional experience
Work History
Fulfillment/Cashier Team Leader
Academy Sports + Outdoors
Easley/Anderson, SC
09.2019 - 02.2024
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered phone calls to assist customers with questions and orders.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Loaded items onto pallets or into containers for shipment.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Online order processing and shipment
- Open and closed cash office and registers (handling deposits, checks and large amounts of cash)
- Delegated daily tasks to team members to optimize group productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Lead Key Holder
Dollar General
West Union, SC
08.2018 - 09.2019
- Ticketed, arranged and displayed merchandise to promote sales.
- Collaborated with management to determine key tasks and delegate to staff members.
- Reviewed daily sales reports for accuracy and made recommendations for improvement where applicable.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Ingles Supermarket
Clemson, SC
08.2017 - 08.2019
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Bagged or packaged purchases and wrapped gifts.
- pos system knowledge
Education
High School Diploma -
Liberty High School
Liberty, SC05-2018
Skills
- Point-of-sale operation
- Inventory management
- Cash handling
- Customer service
- Order processing
- Shipping documentation
Timeline
Fulfillment/Cashier Team Leader
Academy Sports + Outdoors
09.2019 - 02.2024
Lead Key Holder
Dollar General
08.2018 - 09.2019
Sales Associate
Ingles Supermarket
08.2017 - 08.2019
High School Diploma -
Liberty High School