Heather Stacey
Kalamazoo,MI
Summary
Oversaw cleaning operations in hospitality settings to enhance overall guest experience. Championed initiatives to streamline housekeeping procedures and elevate cleanliness standards. Fostered a collaborative team environment to adapt to evolving operational demands and improve communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Henderson Castle and Chophouse
04.2025 - Current
- Achieved consistent quality standards in housekeeping operations through effective supervision of staff. Enhanced team performance by training new hires on cleaning techniques, safety protocols, and equipment usage. Improved staff allocation and workload management by developing efficient scheduling systems. Identified and addressed cleanliness improvement areas through thorough inspections of guest rooms and public spaces. Increased customer satisfaction by resolving guest complaints related to housekeeping services. Fostered a culture of communication and best practices through regular team meetings. Strengthened staff skills by providing constructive feedback during performance evaluations. Optimized shift assignments and room blocks for housekeeping staff based on capabilities and daily demands.
Direct Care Staff/Caregiver
R and B living support
01.2019 - 11.2024
- Achieved improved client well-being through comprehensive support in daily living tasks, including cooking, cleaning, and personal hygiene. Enhanced client communication capabilities by providing assistance with phone calls and letter writing. Cultivated self-reliance through strategic engagement and support initiatives. Increased client access to services by streamlining appointment scheduling processes. Prepared clients for successful independent living after completing assistant medication certification.
Retail Sales Associate
Village Market Food Centers
01.2017 - 08.2019
- Cash register, stock, price gun merchandise, assist with Customer complaints.
Team Member
Target Distribution Center
04.2009 - 11.2017
- Drove several pieces of machinery including fork lift, cherry picker. Pulled, packaged delivered orders. Moved pallets to and from docks. Labeled boxes.
Head Supervisor
D and L Industrial Services
03.2015 - 06.2016
- Create Schedules for daily cleaning. Supervised 6 staff cleaning sterilized labs as well as general cleaning offices, bathrooms, cafeterias.
Education
High School Diploma -
Comstock High School
Comstock, NE06.1994
Skills
- Achieved enhanced order picking efficiency through effective management of RF scanner operations Improved product integrity by directing thorough quality inspection processes Streamlined workflow by overseeing heavy lifting and materials handling Optimized loading and unloading processes through supervision of pallet jacks and reach trucks Delivered timely dispatch of goods by coordinating efficient packaging efforts Strengthened inventory control and shipping & receiving activities to boost operational efficiency Elevated production standards by leading assembly and quality control initiatives Developed strong customer service relationships in retail and restaurant sectors Maintained accuracy in cash handling and cash register operations Promoted best practices in animal care and handling within veterinary and pet care environments Supported childcare and medication administration in hospitality settings Enhanced office operations through effective administrative support
- Customer service
Certification
- First Aid Certification
- Food Handler Certification - Present
- CPR Certification - February 2019 to Present
- Cpr certified
- Medication certification
- Certified Medication Technician
- BLS Certification
- Certified Home Health Aide - January 2019 to Present
- Forklift Certification - January 2002 to Present
Timeline
Housekeeping Supervisor
Henderson Castle and Chophouse
04.2025 - Current
Direct Care Staff/Caregiver
R and B living support
01.2019 - 11.2024
Retail Sales Associate
Village Market Food Centers
01.2017 - 08.2019
Head Supervisor
D and L Industrial Services
03.2015 - 06.2016
Team Member
Target Distribution Center
04.2009 - 11.2017
High School Diploma -
Comstock High School