Heather Stafford
Coldwater,MS
Summary
Dedicated professional with experience at Regional One Health Medical Center, excelling in patient care and communication. Proven ability to enhance patient satisfaction through compassionate service and meticulous documentation. Skilled in problem-solving and maintaining a clean clinical environment, ensuring adherence to safety protocols while fostering teamwork and reliability.
Overview
13
13
years of professional experience
Work History
Cafeteria Worker
Tate County Schools
Coldwater, MS
07.2024 - Current
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted in inventory management and food supply ordering processes.
- Collaborated with team members to ensure efficient meal service delivery.
- Followed safety protocols to maintain food handling standards.
- Cleaned and sanitized surfaces, tools, and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
Medical Assistant
Regional One Health Medical Center
Memphis Tn
04.2016 - 07.2017
- Assisted in patient intake, ensuring accurate information collection and documentation.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Coordinated patient follow-up communications, improving engagement and care continuity.
- Collaborated with multidisciplinary teams to streamline processes and enhance patient care quality.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Nursing Aide
Providence Assisted Living
Senatobia Ms
06.2013 - 04.2016
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted in inventory management and food supply ordering processes.
- Collaborated with team members to ensure efficient meal service delivery.
- Followed safety protocols to maintain food handling standards.
- Cleaned and sanitized surfaces, tools, and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
Education
High School Diploma -
Independence High School
Coldwater, MSSkills
Problem-solving
Cleaning and sanitizing
Verbal and written communication
Reliability and punctuality
Time management
Customer service
Teamwork
Conflict resolution
Excellent communication
Customer satisfaction
Multitasking
Reliability
Timeline
Cafeteria Worker
Tate County Schools
07.2024 - Current
Medical Assistant
Regional One Health Medical Center
04.2016 - 07.2017
Nursing Aide
Providence Assisted Living
06.2013 - 04.2016
High School Diploma -
Independence High School