Heather Stanwix

• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Accomplished multiple tasks within established timeframes.
• Controlled costs to keep business operating within budget and increase profits.
• Coordinated and supervised 9 body technicians and assigned tasks and work orders.

• Remarkable ability to assess customer needs in often fast paced setting
• Worked with insurance adjusters and assisted customers with filing insurance claims
• Provided Customers with accurate cost estimates and addressed their complaints in a professional manner
• Inspected work and identified any potential quality issues that needed to be addressed
• Ensured compliance with all local federal and industry regulations and standards
• Implemented process improvements that led to greater efficiency in repair turnaround times without sacrificing quality standards.
• Coordinated and supervised 9 service technicians and assigned tasks and work orders.

Maintained vehicle records by recording and filing all service and repairs

• Managed the front counter, including answering phone and opening and closing the shop
• Communicated effectively with customers on future problems and repairs that might need to be addressed
• Processed accounts receivable and accounts payable
• Oversaw inventory and office supply purchases
• Managed approximately 30 incoming calls and emails per day from customers
• Worked effectively in fast-paced environments.