Heather Starks
Agua Dulce,CA
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures.
Overview
23
23
years of professional experience
Work History
Manager, Membership and Accounting
Centene
Woodland Hills, CA
03.2017 - 12.2024
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Established processes to ensure efficient workflow throughout the organization.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Business Compliance Consultant
Health Net, Centene
Woodland Hills, CA
06.2014 - 03.2017
- Investigated reported and identified compliance issues against accepted standards.
- Provided guidance on appropriate corrective action in response to identified noncompliance issues.
- Maintained compliance frameworks, policies and documentation to support audits.
- Developed systems to track and monitor compliance with regulatory requirements and internal policies.
- Collected and reviewed data to identify potential compliance issues requiring further review.
- Reviewed and analyzed company policies and procedures to ensure compliance with applicable laws and regulations.
- Participated in meetings with stakeholders and external organizations concerning regulatory compliance issues.
Sr. Compliance Analyst
Health Net, Centene
Woodland Hills, CA
01.2006 - 05.2014
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Monitored internal processes to ensure compliance with applicable rules and regulations.
- Provided guidance and support to junior compliance analysts on regulatory requirements.
- Performed fact-finding research by investigating, collecting and analyzing data and compiling in report format.
- Developed and implemented strategies to ensure adherence to applicable laws, regulations, and policies.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Planned and executed compliance audits to check company policies, procedures and controls.
Business Analyst
Health Net, Centene
Woodland Hills, CA
01.2004 - 01.2006
- Maintained library of model documents, templates or other reusable knowledge assets.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Analyzed existing systems and processes to identify areas of improvement.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
Compliance Analyst
Centene
Woodland Hills, CA
01.2002 - 01.2004
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Investigated reported and identified compliance issues against accepted standards.
- Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
Broker Services Representative
Health Net, Centene
Woodland Hills, CA
07.2001 - 12.2002
- Assisted brokers with commission statements research and various requests.
- Responded promptly to broker questions to improve satisfaction.
- Identified needs of brokers promptly and efficiently.
Project Coordinator
Health Net, Centene
Woodland Hills, CA
12.2001 - 07.2002
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Submitted project deliverables to clients, consistently adhering to quality standards.
Education
Canyon High School
Canyon Country, CA06-1995
Skills
- Operations Management
- Policy Implementation
- Project Management
- Cross-Functional Teamwork
- Medicare Compliance Oversight
Timeline
Manager, Membership and Accounting
Centene
03.2017 - 12.2024
Business Compliance Consultant
Health Net, Centene
06.2014 - 03.2017
Sr. Compliance Analyst
Health Net, Centene
01.2006 - 05.2014
Business Analyst
Health Net, Centene
01.2004 - 01.2006
Compliance Analyst
Centene
01.2002 - 01.2004
Project Coordinator
Health Net, Centene
12.2001 - 07.2002
Broker Services Representative
Health Net, Centene
07.2001 - 12.2002
Canyon High School
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