Heather Shelton
Shipman,VA
Summary
Dynamic leader with a proven track record at Walmart, enhancing store operations and elevating customer engagement through strategic visual merchandising and efficient inventory management. Excelled in staff training and development, fostering a culture of teamwork and leadership. Achieved significant improvements in productivity and sales growth, demonstrating expertise in store operations and employee engagement.
Overview
32
32
years of professional experience
Work History
Store Lead
Walmart
12.2022 - Current
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
- Ensured compliance with company policies and procedures, leading to consistently high audit scores.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
Assistant Manager/ Co Manager
Walmart
09.1993 - 11.2016
Store Manager/ Regional Trainer
Dollar General
11.2016 - 12.2022
Education
General Studies
PVCC
Charlottesville, VaNelson County High School
Arrington, VA05.1992
Skills
- Store operations
- Staff training and development
- Scheduling and time management
- Goal setting and achievement
- Employee engagement
- Team building and leadership
Timeline
Store Lead
Walmart
12.2022 - Current
Store Manager/ Regional Trainer
Dollar General
11.2016 - 12.2022
Assistant Manager/ Co Manager
Walmart
09.1993 - 11.2016
General Studies
PVCC
Nelson County High School