HEATHER STEPHENS

• Picked up riders at designated locations and greeted upon vehicle entry.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Adhered to all safety regulations and traffic laws while driving.
• Responded to passenger concerns and complaints politely and professionally.
• Inspected vehicles to confirm safe and fully-functioning working condition.
• Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
• Monitored traffic patterns and adjusted routes to minimize travel time.
• Assisted passengers with loading and unloading luggage for enhanced customer care.
• Followed company guidelines and policies when interacting with passengers.

• Safely and effectively Providing multiple services to beautify the client as well as make them feel amazing, while providing excellent customer service.
• Services include cut, color, shampoo/conditioning treatments, chemical services, hair design, natural hair care, eyebrows, eye lashes, make up, light massage, manicure and pedicure.

Responsible for safely delivering and picking up vehicles that were sold, bought or traded in on a flatbed truck. Responsible for preparing customer paperwork that includes title work, payments updating paperwork and finalizing sales, trades and purchase of customers vehicles. Customer service agent duties that include making sure that the customer has the best experience possible as well as troubleshooting and problem resolution. Loaded and unloaded vehicles to and from flatbed truck. Checked truck before and after each use as well as responsible for fueling and replenishing DEF fluid.

• Performed pre-shift safety inspections on equipment before operating.
• Sustained high degree of care and attention to prevent injury to others in congested areas.
• Determined need for and added fuel, coolants, lubricants and ignition aids.
• Adhered to and followed road safety rules and regulations.
• Maintained high customer satisfaction by working quickly and accurately.
• Communicated with dispatch to convey delays and adjust delivery plans.
• Operated with safety and skill to avoid accidents and delays.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Utilized GPS and other navigation systems to minimize delays with well-planned routes.
• Demonstrated superior transport service, providing accurate time estimates and courteous responses.
• Updated daily logs and customer paperwork with relevant details.
• Closely monitored cargo during transit and maintained secure transport.
• Inspected vehicles before and after trips to verify safe and reliable operation.
• Trained new drivers in company policies and vehicle maintenance to support daily task completion.
• Complied with federal, state and local laws and regulations to reduce risks.

• In charge of safely and effectively running the hotels kitchen, which includes Placing orders for our supplies and doing inventory, practicing FIFO and other important duties that aid in making sure food is properly served at the correct temperatures.
• To make guests feel like they are at home and to allow them to enjoy a nice hot meal in a clean and safe environment.
• In charge of Hosting our Hotel events, providing great customer service to whomever may walk thru the door.
• Cleaning and maintaining common areas to ensure they are suitable for our guests. Which includes sweeping, moping, vacuuming, wiping down surfaces and cleaning windows and doors.

• Participating in the building of affordable new homes for families in the community as well as working all community events that Habitat hosted.
• Duties include using power tools, laying floor, painting, building, drywall, landscape, community outreach, community clean up, working FC cincinnati events and a host of other events.

• Prepared and cooked ingredients for catered meals and desserts as well as events that took place at the event center.
• Plated the food after it was cooked and prepared.
• Made appetizers and hourderves for events.
• Created beautiful plate placements, centerpieces and decor for events.
• Broke down and set up for the various events.

• Prepared various food, sandwiches and desserts for multiple events around the tri-state area as well as Set up and Broke down for events.
• Catered breakfast lunch and dinner to multiple companies around the tri-state area.
• Cooked over 1000 meals a day for kids cafe that were delivered daily to multiple schools and daycare centers across the tri-state area.

• Responsible for providing excellent customer service for inbound calls in a call center setting.
• Conflict resolution and client consultation.
• Complaints, billing and issues with product.
• Sales of product as well as membership plans.
• Troubleshooting various issues that pertain to credit cards, shipping and billing.

• Was responsible for providing full loving care for residents which included moral support, vitals, feeding, bathing, dressing, doing activities and keeping records.