Heather Stephens
Carlisle,IN
Summary
Motivated Leader experienced in enhancing team performance through compassionate coaching and effective training. Delivered operational efficiency and resolved customer complaints by balancing the needs of customers, employees, and the company. Committed to maintaining compliance and safety standards while fostering a collaborative work environment.
Overview
24
24
years of professional experience
Work History
CSR
Casey's General Store
Indianapolis, IN
09.2023 - 09.2025
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Promoted special offers and discounts to encourage additional purchases.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
Shift Lead
Circle K
Greenwood, IN
08.2021 - 09.2022
- Resolved customer complaints and reported issues to senior management.
- Uphold company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Delegated tasks to employees and monitored activities and task completion.
Purchasing Assistant
IU Purchasing Department
Indianapolis, IN
10.2011 - 11.2017
- Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
- Prepared contract agreements and other documentation.
- Analyzed customer needs and accordingly developed procurement requirements.
- Kept inventory within ideal minimum and maximum levels with skilled management.
- Entered new purchases into their private software to keep records updated.
- Vetted suppliers' prices, quality and delivery speed to help select optimal vendors.
- Purchased quality merchandise at lowest price and correct amounts.
- Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
Departmental Secretary for Libraries
Butler University Libraries
Indianapolis, IN
08.2001 - 09.2011
- Oversaw reception area, greeted and directed visitors, answered telephone calls and received packages.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Managed computer database and physical department records.
- Produced and reviewed documentation, spreadsheets and presentations for department use.
- Performed accounting functions such as payroll and expense tracking.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Education
Bachelor of Science - Organizational Behavior
Indiana Tech
Greenwood, INAssociate of Science - Business Management
Indiana Business College/Harrison College
Terre Haute, INSkills
- Guest Services
- Operations monitoring
- Regulatory compliance
- Loss prevention
- Team Supervision
- Leadership experience
- Troubleshooting
- Communication
Timeline
CSR
Casey's General Store
09.2023 - 09.2025
Shift Lead
Circle K
08.2021 - 09.2022
Purchasing Assistant
IU Purchasing Department
10.2011 - 11.2017
Departmental Secretary for Libraries
Butler University Libraries
08.2001 - 09.2011
Bachelor of Science - Organizational Behavior
Indiana Tech
Associate of Science - Business Management
Indiana Business College/Harrison College