Heather Stetson
Middletown,CA
Summary
School Secretary with history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs. Success tracking expenses, drafting reports and processing payments from parents and guardians.
Overview
13
13
years of professional experience
Work History
Substitute School Secretary
Middletown Unified School District
Middletown, CA
10.2023 - Current
- Facilitated smooth daily operations by ensuring timely responses to phone calls, emails, and inquiries from parents and staff members.
- Managed filing system, entered data, and completed other clerical tasks.
- Exercised judgment within school policy guidelines to alleviate the principal's workload.
- Developed strong rapport with parents, students, and staff by remaining approachable, empathetic, and resourceful.
- Maintained accurate student attendance records while working closely with the school nurse on health-related issues.
- Processed student registrations and withdrawals.
- Enhanced office efficiency by managing and organizing confidential records, documents, and files.
- Ensured proper documentation was completed for field trips or other off-campus activities according to established protocols.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
Classified Substitute
Middletown Unified School District
Middletown, CA
10.2022 - Current
- Secretary (MCE)
- Special Ed Aide (CVE, MCE)
- Instructional Aide (CVE, MCE)
- Answer phones
- keep updated and accurate attendance records.
- Support teachers, staff, and students.
- Built Relationships with teachers and students to know their needs and expectations.
Customer Service Manager
Westamerica Bank
Middletown, CA
01.2011 - 11.2016
- Maintain control and tracking of operational losses and teller cash differences.
- Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations.
- Manage overall operations of the branch through effective delegation & follow-up.
- Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities.
- Ensure all necessary reports are completed and forwarded on a timely basis.
- Communicate problems, successes, challenges, and personnel issues to the RSM regularly.
- Exercise sound judgment and common sense in protecting bank assets while providing excellent customer service.
- Implement changes to policies and procedures timely and effectively.
- Ensure satisfactory ratings by Internal Audit.
- Ensure the branch remains within established loss limits.
Education
High School Diploma -
Petaluma High School
Petaluma, CA06.2000
Skills
- Accounting skills
- Customer relations and communications
- Fast Learner
- Report Preparation
- Recordkeeping
- Employee Communications
- File Maintenance
- Employee timesheet processing
- Confidentiality and Data Protection
- Office Administration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- AHS Employee of the Year
Timeline
Substitute School Secretary
Middletown Unified School District
10.2023 - Current
Classified Substitute
Middletown Unified School District
10.2022 - Current
Customer Service Manager
Westamerica Bank
01.2011 - 11.2016
High School Diploma -
Petaluma High School