Heather Stewart
Fenton
Summary
Dynamic business owner with a proven track record at Sparkleen Cleaning Co., excelling in customer relations and team leadership. Expert in developing efficient cleaning protocols and enhancing service quality. Committed to performance improvement and employee training, fostering strong relationships that drive operational success and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Business Owner
Sparkleen Cleaning Co.
Genesee/Livingston County, Mi
2018 - Current
- Developed and implemented efficient cleaning protocols to enhance service quality.
- Managed scheduling and logistics to optimize team performance and resource allocation.
- Trained new employees on best practices and company standards for cleaning services.
- Conducted regular quality inspections to ensure compliance with industry standards.
- Analyzed operational workflows, identifying areas for process improvement and efficiency gains.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Caretaker
Self Employed Services
Howell, Mi
2022 - 2025
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted with meal preparation, promoting nutritional health and dietary needs of individuals.
- Maintained clean and organized living spaces, enhancing overall quality of life for clients.
- Managed medication schedules, ensuring adherence to prescribed treatments.
- Communicated effectively with clients and families, fostering trust and understanding of care plans.
- Adapted care routines based on individual client needs, demonstrating flexibility in approach.
- Documented daily activities and changes in health status, promoting accurate record-keeping for future reference.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Developed personalized care plans, addressing unique needs of each resident.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Developed garden area for residents, enhancing their outdoor enjoyment and activity options.
- Trained new staff members, ensuring high standard of care across team.
- Facilitated supportive community atmosphere, fostering strong relationships among residents.
- Enhanced living spaces, leading regular maintenance and repair efforts.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Enhanced residents' quality of life by organizing weekly social activities and outings.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
Business
Baker College
Flint, MISkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Employee training
- Team collaboration and leadership
- Performance improvement
- Purchasing and planning
- Bookkeeping
- Staff hiring
- Start-up operations
- New business development
- Coaching and mentoring
- Vendor relationship management
- Organizational development
- Verbal and written communication
- Decision-making
- Team leadership
- Teamwork and collaboration
Timeline
Business Owner
Sparkleen Cleaning Co.
2018 - Current
Caretaker
Self Employed Services
2022 - 2025
Business
Baker College