Thomas Wooten
Thomson,GA
Summary
Deligent sales representative skilled in consultative selling, negotiations, and overcoming objections. Desiring to apply 12 years of sales experience to long-term position with room for advancement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Representative
Hoover Treated Wood
Thomson, GA
10.2019 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Explained benefits, features and recommendations to maximize client retention.
- Set up and activated customer accounts.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Mentored new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
- Follow market trends and purchase material for various wood treating plants across the United States.
- Foster and maintain relationships with various plywood mills
- Purchase specialty items to fulfill customer needs
- Keep in depth records of past orders to ensure accurate counts are kept at treating plants.
Sales Specialist
The Home Depot
Augusta, GA
09.2018 - 10.2019
- Educate customers before and after the sale about product features and technical details to highlight benefits, correct misunderstandings and minimize returns
- Conduct site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements
- Give top-notch service to everyone in order to provide ample sales opportunities
- Generate more than 8 leads per week and pursued opportunities to set up appointments and convert prospects into new customers
- Write, completed and filed documentation to finalize sales
- Stayed up to date on all company products and services to support sales objectives
- Participated in corporate sales training to improve skills set and learn new selling techniques
- Negotiated and closed deals with minimal oversight
- Met or exceeded up-selling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths
Sales Associate
The Home Depot
Augusta, GA
03.2010 - 07.2017
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Won store sales competition for lawn tractor sales, resulting in increased value to share holders
- Negotiated and closed deals with minimal oversight
- Assisted customers by finding needed items and checking inventory for items at other locations
- Met or exceeded up-selling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Used computer system to ring up customer purchases, process payments and issue receipts
Education
Bachelor of Arts - Criminal Justice
Georgia Regents University
Augusta, GA05.2015
Bachelor of Arts - Sociology
Georgia Regents University
Augusta, GA05.2015
High School Diploma -
Greenbrier High School
Evans, GA05.2009
Skills
- Relationship selling
- Merchandising knowledge
- Dispute mediation
- Results oriented
- Verbal/written communication
- Energetic self-starter
- Team player mentality
- Superb time management
- Word, Excel, Power-point, Google Sheets Expertise
- Outgoing personality
- Documentation and record keeping
- Sales expertise
- Active listening
- Outstanding negotiations skills
- Willingness to travel
- On-Site Product Demonstrations
- Post-Sales Support
- Inside and Outside Sales
- Personnel Training
- Market Research and Analysis
Certification
Forklift certified since July of 2010
Reach truck certified since July of 2010
Order Picker certified sine July of 2010
Pacer truck certified since December of 2012
Nursery certified since June 2013
Affiliations
Member of the 4-H (Master 4-H'er).
Member of a 4-H State Champion Trap Shooting team.
Actively participates in animal rescue through various non profit organizations.
Actively participates in wildlife enrichment and management on both public and private land.
Volunteers with Two Hands Saving Four Paws Dog and Cat Rescue
Timeline
Sales Representative
Hoover Treated Wood
10.2019 - 03.2024
Sales Specialist
The Home Depot
09.2018 - 10.2019
Sales Associate
The Home Depot
03.2010 - 07.2017
Bachelor of Arts - Criminal Justice
Georgia Regents University
Bachelor of Arts - Sociology
Georgia Regents University
High School Diploma -
Greenbrier High School
Similar Profiles
Whitney MaxeyWhitney Maxey
Regional Human Resources Manager at Hoover Treated Wood ProductsRegional Human Resources Manager at Hoover Treated Wood Products
Celia Sorto RodriguezCelia Sorto Rodriguez
QC Supervisor at Hoover Treated Wood ProductsQC Supervisor at Hoover Treated Wood Products
Don EmeryDon Emery
Head Shipper Reciever/Forklift Operator at Doman Treated WoodHead Shipper Reciever/Forklift Operator at Doman Treated Wood