Heather Stinnett
1004 Hill Ave., Vinton,VA
Summary
Detail-oriented individual familiar with tracking, documentation, training and reporting requirements. Excellent communication skills, organized, and motivated worker. Assesses work, materials and procedures and recommends adjustments to maintain compliance. Over 14 years of experience in Quality, Sustainability and Compliance with a motivated, energetic mindset. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Sustainability/Compliance Specialist
Arkay Packaging Corp.
02.2022 - 08.2024
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Assisted in the preparation of reports and documents needed for company renewal certifications, detailing company training and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Performed quality reviews to uncover workflow and communication issues.
- Promoted a culture of ethical behavior within the organization by underscoring the importance of adhering not only to regulations but also to established company values.
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
- Prepared documentation and records for upcoming audits and inspections.
- Supported and trained the management team and company employees on compliance-related issues.
- Helped create Toolbox Training program for multiple company departments to handle system-wide issues and maintain compliance.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Confirmed data and certification information through investigations and notified violators of required changes to bring operations into compliance.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
QA Lab Supervisor
Arkay Packaging Corp.
02.2022 - 06.2024
- Assisted in preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Served as point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization's commitment to regulatory adherence.
- Coordinated Calibration of in-house quality/testing units to ensure equipment was validated.
- Oversaw items in department inventory and reordered before supplies diminished.
- Maintained Company Internal Phone directory as change of employees occurred.
- Participated, scheduled, and maintained Safety meetings records, training, and documentation.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
- Tracked internal quality complaints found within plant operations.
- Supported management team by pitching in to complete special internal and customer projects, customer
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
- Supported and trained management team and company employees on compliance-related issues.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
QA Document Coordinator
Arkay Packaging Corp.
02.2011 - 02.2022
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Corresponded with customers to verify documentation, samples and details were accurate for investigation purposes.
- Routed documents within internal Change Control Record (CCR) document management system (DMS) and internal server databases.
- Conducted regular audits of company documents to identify any discrepancies or areas for improvement in record-keeping practices.
- Implemented version control practices, ensuring that only most up-to-date documents were used in decision-making processes.
- Reduced miscommunication errors by standardizing templates for internal and external correspondence.
- Maintained strict confidentiality of sensitive information by adhering to company policies and industry regulations.
- Coordinated cross-functional teams to gather necessary documentation for project completion within tight deadlines.
- Ensured accuracy of all documents by diligently proofreading, editing, and reviewing content before final submission.
- Conducted New Hire Orientation for company newly hires employees emphasizing on company quality, safety and customer requirements.
- Improved document organization by implementing efficient filing systems and digital archiving techniques.
- Scanned and uploaded documents from multiple functions within company.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Created project control documentation to support needs of important projects.
- Provided exceptional customer service while assisting clients with their document-related inquiries, fostering positive relationships with stakeholders.
- Used Microsoft Word, Microsoft Excel, and Microsoft PowerPoint for document management and enhancements.
- Used Microsoft Teams and Zoom for internal and external teams for project updates, audits, and internal meetings.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Identified areas of weakness and recommended or implemented process improvements.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
QA Supervisor
Arkay Packaging Corp.
11.2009 - 02.2011
- Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
- Mentored junior team members, providing guidance and support to help them excel in their roles and contribute effectively to the organization.
- Improved overall efficiency of the QA department through strategic planning and resource allocation.
- Established a culture of collaboration within the QA department, fostering open communication channels among team members and other departments.
- Inspected products and worker progress throughout production.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
Education
Business - General Studies
Dabney S. Lancaster Community College
Clifton Forge, VA2006
Business - General Studies
Old Dominion University
Norfolk, VA2003
High School Diploma -
Bath County High School
Hot Springs, VA06.2002
Skills
- Compliance knowledge, monitoring and training
- Internal Auditing
- Compliance Oversight
- Auditing processes
- Investigating and Information Gathering
- Training documentation and delivery
- Documentation Skills, Review, and Control
- Continuous Improvement
- Audit Documentation
Timeline
Sustainability/Compliance Specialist
Arkay Packaging Corp.
02.2022 - 08.2024
QA Lab Supervisor
Arkay Packaging Corp.
02.2022 - 06.2024
QA Document Coordinator
Arkay Packaging Corp.
02.2011 - 02.2022
QA Supervisor
Arkay Packaging Corp.
11.2009 - 02.2011
Business - General Studies
Dabney S. Lancaster Community College
Business - General Studies
Old Dominion University
High School Diploma -
Bath County High School
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