Heather Strauss
Bath,PA
Summary
Skilled team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Personable Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Patient Engagement Partner- (PEP)
St. Luke's Psychiatric Associates
Bethlehem, PA
08.2022 - Current
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Informed patients of financial responsibilities prior to rendering services.
- Compiled physical and digital documents, charts and reports.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized computer systems to access accounts for research purposes.
- Verified accuracy of data entry into company database system.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Autistic Support Associate Teacher
Colonial Academy
Northampton, PA
06.2019 - 08.2022
- Currently working at the Northampton Area High School with a student as his 1:1.
- Advocated for needs of the students with disabilities.
- Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Established and maintained dynamic working relationships with students and parents to support classroom objectives.
- Maintained consistent and timely contact with parents about student behavior and upcoming events.
- Teamed with general education teachers to plan and implement curriculum, state and district-wide assessments.
- Solved student behavioral issues according to building expectations and codes of conduct.
- Assisted with classroom observations to identify developmental delays and behavioral issues.
- Enhanced lessons using Smart Board technology and computers.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Led students on field trips to enhance educational programs.
- Participated in adapted physical education activities with students to encourage overall health and instill positive routines.
- Facilitated student operation of augmented communication devices.
1:1 With Autistic/emotional Support
Colonial Academy
Wind Gap, PA
09.2017 - 06.2019
- Position is a 1:1 with autistic/emotional support for a 6th grade student.
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
- Assessed student performance, behavior and social development and devised improvement strategies for struggling children.
- Collaborated with general education teachers to include students in classroom activities.
- Assisted with classroom observations to identify developmental delays and behavioral issues.
- Facilitated student operation of augmented communication devices.
- Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Advocated for needs of the students with disabilities.
- Established and maintained dynamic working relationships with students and parents to support classroom objectives.
- Maintained consistent and timely contact with parents about student behavior and upcoming events.
- Solved student behavioral issues according to building expectations and codes of conduct.
- Encouraged student empathy of others to build confidence and improve self-image.
- Enhanced lessons using Smart Board technology and computers.
- Participated in adapted physical education activities with students to encourage overall health and instill positive routines.
Giant- Cashier/ Pricing Coordinator
Giant
Nazareth, PA
09.2015 - 09.2017
- Worked as a cashier/pricing coordinator at Giant.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Associate of Arts - Restaurant Management And Culinary Arts
Northampton Community College
Bethlehem, PA05.1995
High School Diploma -
C.I.T. Votech
Easton, PA06.1993
High School Diploma -
Bangor Senior Highschool
Bangor, PA06.1993
Skills
- Medical Charting
- Payment Collection
- Mail Management
- Referral Verification
- Records Management
- HIPAA Compliance
- Workflow Optimization
- Patient Callbacks
- Telephone Etiquette
- Patient Scheduling
- Appointment Scheduling
- Records Maintenance
- Front Desk Operations
- Paperwork Coordination
- Co-Payment Collection
- HIPAA Guidelines
- Electronic Medical Records
Additional Information
My 20 year old son has High functioning autism, ADHD, Sensory processing disorder and auditory processing delay. I work with him on a daily basis and I have a lot of personal knowledge of all of it. I did extensive reading on it all after he was diagnosed with the autism almost 12 years ago. the rest hes had for years. We went to Dr. Dumont in Easton and saw him to get his opinion. Since learning about Jacobs issues this is a huge thing to me, a calling to help other kids as well as my own. they are awesome loving kids. Which is why i wanted to work with Mental Health.
Timeline
Patient Engagement Partner- (PEP)
St. Luke's Psychiatric Associates
08.2022 - Current
Autistic Support Associate Teacher
Colonial Academy
06.2019 - 08.2022
1:1 With Autistic/emotional Support
Colonial Academy
09.2017 - 06.2019
Giant- Cashier/ Pricing Coordinator
Giant
09.2015 - 09.2017
Associate of Arts - Restaurant Management And Culinary Arts
Northampton Community College
High School Diploma -
C.I.T. Votech
High School Diploma -
Bangor Senior Highschool
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