Managed high call volumes while maintaining customer satisfaction and resolution rates.
Provided accurate information and support to customers regarding products and services.
Utilized CRM systems to log interactions and track customer issues efficiently.
Developed training materials for new staff on best practices in customer service.
Mentored junior operators, enhancing team performance and knowledge retention.
Collaborated with management to implement process improvements, driving operational efficiency.
Assisted customers by answering questions and responding to inquiries.
Delivery Driver
FedEx Ground
Council Bluffs, IA
04.2024 - Current
Load vehicle with packages, follow route and deliver all packages. Ability to follow maps and make successful delivery route.
Delivery Driver
Griffs Delivery Service
Omaha, NE
10.2022 - 01.2024
Created a route and picked up delivery and delivered them. Delivered parts to semi truck mechanics, print orders, subpoenas, mail, law firm sensitive paperwork to courthouses, janitor supplies to public schools of Papillion, Bellevue and Council Bluffs. Loaded and unloaded with some assistance depending on size of delivery. Communication with receivers and shippers daily. Kept paperwork to turn in every week.
Cosmetologist/Hair Stylist
Scissor Sisters
Omaha, NE
01.2021 - 03.2023
Owned my own salon. Serviced truck drivers and other customers with haircuts, beard trims, color services and waxing.
Hairstylist Booth Renter
Accent Hair Studio
Lincoln, NE
03.2006 - 01.2021
Started out hourly, then went to commission and then eventually booth rental. All hair services provided. Customer service oriented.
Customer Service Supervisor
OfficeMax #487
Lincoln, NE
03.1998 - 06.2002
Ran customer service and helped out in copy center. Was in charge of special ordering supplies for customers. Running registers. Making schedule.