Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Stukey

Council Bluffs

Overview

28
28
years of professional experience
1
1
Certification

Work History

Call Center Operator

Midwest Eye Care
Omaha, NE
06.2024 - Current
  • Managed high call volumes while maintaining customer satisfaction and resolution rates.
  • Provided accurate information and support to customers regarding products and services.
  • Utilized CRM systems to log interactions and track customer issues efficiently.
  • Developed training materials for new staff on best practices in customer service.
  • Mentored junior operators, enhancing team performance and knowledge retention.
  • Collaborated with management to implement process improvements, driving operational efficiency.
  • Assisted customers by answering questions and responding to inquiries.

Delivery Driver

FedEx Ground
Council Bluffs, IA
04.2024 - Current
  • Load vehicle with packages, follow route and deliver all packages. Ability to follow maps and make successful delivery route.

Delivery Driver

Griffs Delivery Service
Omaha, NE
10.2022 - 01.2024
  • Created a route and picked up delivery and delivered them. Delivered parts to semi truck mechanics, print orders, subpoenas, mail, law firm sensitive paperwork to courthouses, janitor supplies to public schools of Papillion, Bellevue and Council Bluffs. Loaded and unloaded with some assistance depending on size of delivery. Communication with receivers and shippers daily. Kept paperwork to turn in every week.

Cosmetologist/Hair Stylist

Scissor Sisters
Omaha, NE
01.2021 - 03.2023
  • Owned my own salon. Serviced truck drivers and other customers with haircuts, beard trims, color services and waxing.

Hairstylist Booth Renter

Accent Hair Studio
Lincoln, NE
03.2006 - 01.2021
  • Started out hourly, then went to commission and then eventually booth rental. All hair services provided. Customer service oriented.

Customer Service Supervisor

OfficeMax #487
Lincoln, NE
03.1998 - 06.2002
  • Ran customer service and helped out in copy center. Was in charge of special ordering supplies for customers. Running registers. Making schedule.

Education

College Diploma - Cosmetology

Josephs College of Beauty
Lincoln, NE
02.2006

High school diploma - undefined

Pius X High School
Lincoln, NE
05.1999

Skills

  • Delivery Driver Experience
  • Load & Unload
  • Vehicle Maintenance
  • Hair Styling
  • Communication skills
  • Customer service
  • Typing
  • Phone etiquette
  • English
  • Cash handling
  • Guest relations
  • Cash register
  • Driving
  • Stocking

Certification

  • Driver's License January 2024 to May 2031
  • Non-CDL Class C January 2024 to May 2031

Timeline

Call Center Operator

Midwest Eye Care
06.2024 - Current

Delivery Driver

FedEx Ground
04.2024 - Current

Delivery Driver

Griffs Delivery Service
10.2022 - 01.2024

Cosmetologist/Hair Stylist

Scissor Sisters
01.2021 - 03.2023

Hairstylist Booth Renter

Accent Hair Studio
03.2006 - 01.2021

Customer Service Supervisor

OfficeMax #487
03.1998 - 06.2002

College Diploma - Cosmetology

Josephs College of Beauty

High school diploma - undefined

Pius X High School
Heather Stukey