Shardia Feggins
Chicago,IL
Summary
Dedicated professional with 20 years of diverse experience, including compliance with health and safety standards, seeking a role as a Certified Medical Assistant. Possesses a Medical certificate in Medical Assisting from CET-Chicago, underscoring clinical experience. Proven track record in regulatory compliance, inventory management, and delivering high-quality customer service.
Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Call Center Agent (Remote)
State Farm
Chicago, IL
09.2024 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Security Officer
Allied Universal
Chicago, IL
04.2024 - 09.2024
- Conduct routine security inspections and maintain surveillance equipment to ensure a safe environment for a multi-tenant facility
- Prepare comprehensive daily reports, documenting any irregularities or security breaches, to uphold organizational standards and safety regulations
Food Handler
The Bruss Company
Chicago, IL
09.2023 - 03.2024
- Ensured accurate packaging of food products, maintaining compliance with health and safety standards
- Coordinated line operations to facilitate efficient workflow and meet production targets
Mail Carrier
Post Office USPS
Elmwood Park, IL
08.2022 - 09.2023
- Facilitated the accurate sorting and categorization of mail to ensure timely distribution to appropriate recipients
- Executed daily mail delivery routes, maintaining consistent and reliable service to residential and commercial customers
Walgreens Shift Lead
Walgreens
Chicago, IL
06.2019 - 07.2023
- Managed inventory accuracy and implemented loss prevention strategies through effective monitoring and auditing procedures
- Ensured regulatory compliance with food safety standards, while performing cashier duties and overseeing warehouse operations
Wendy's Manager
Wendy's
Chicago, IL
08.2015 - 05.2019
- Managed point-of-sale operations, ensuring accurate and efficient transaction processing
- Oversaw inventory control, conducted cash safe counts, and coordinated the scheduling and supply ordering to maintain store operations
Wendy's Crew Member/Cashier
Wendy's
Chicago, IL
09.2014 - 07.2015
- Processed customer transactions efficiently, ensuring accurate cash handling and prompt service
- Maintained high standards of cleanliness and food safety, managing multiple roles including grill operation and dishwashing
Wal-Mart Associate
Walmart
Villa Park, IL
10.2012 - 08.2014
- Managed inventory replenishment and maintained organization of merchandise to ensure product availability and accessibility for customers
- Provided consistent, high-quality customer assistance, efficiently processing transactions and addressing inquiries to enhance shopper satisfaction
McDonalds Manager
McDonald's
Chicago, IL
04.2008 - 09.2012
- Managed inventory and placed accurate supply orders to maintain optimal stock levels, ensuring smooth daily operations
- Administered scheduling and performed cash management responsibilities, while delivering high-quality customer service
McDonalds Crew Member
McDonald's
Chicago, IL
02.2004 - 03.2008
- Conduct routine security inspections and maintain surveillance equipment to ensure a safe environment for a multi-tenant facility
- Prepare comprehensive daily reports, documenting any irregularities or security breaches, to uphold organizational standards and safety regulations
Education
Medical certificate - Medical Assisting
CET-Chicago
Chicago, IL08.2012
Second term - Criminal Justice
Malcolm x college
Chicago, IL06.2011
High school diploma -
Frederick Douglass Academy High School
Chicago, IL06.2008
Skills
- Security
- Food Safety
- Food Handling
- Shift Management
- Food Preparation
- Cleaning Experience
- Computer Operation
- Typing
- Microsoft Powerpoint
- Serving Experience
- Cooking
- Inventory Control
- Customer Service
- Pos
- Pricing
- Surveillance
- Sales
- Supervising Experience
- Food Service
- Delivery Driver Experience
- Leadership
- Packaging
- Guest Services
- Conflict Management
- Microsoft Word
- Problem Solving
- Teamwork
- Communication
- Organization
Certification
- Driver's License
- PERC Card
- Food Handler Certification
- BLS Certification
- Medical certificate
- Firearms License
- 20 hours security training
- EMT Certification
- AED Certification
Timeline
Call Center Agent (Remote)
State Farm
09.2024 - Current
Security Officer
Allied Universal
04.2024 - 09.2024
Food Handler
The Bruss Company
09.2023 - 03.2024
Mail Carrier
Post Office USPS
08.2022 - 09.2023
Walgreens Shift Lead
Walgreens
06.2019 - 07.2023
Wendy's Manager
Wendy's
08.2015 - 05.2019
Wendy's Crew Member/Cashier
Wendy's
09.2014 - 07.2015
Wal-Mart Associate
Walmart
10.2012 - 08.2014
McDonalds Manager
McDonald's
04.2008 - 09.2012
McDonalds Crew Member
McDonald's
02.2004 - 03.2008
Medical certificate - Medical Assisting
CET-Chicago
Second term - Criminal Justice
Malcolm x college
High school diploma -
Frederick Douglass Academy High School