Heather Sweet
Taylors,SC
Summary
Detail-oriented Owner/Operator with Five years of experience in Post Construction Cleaning and Contract Management. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
26
26
years of professional experience
Work History
Owner/Operator
1st Choice Cleaning, LLC
Taylors, SC
01.2020 - Current
- Assessed financial reports and statements regularly to update processes and operations for greater profitability
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Charted and executed marketing strategies to gain new clients
- Managed day-to-day business operations, including accounting, finance, HR, and marketing
- Fostered strong professional networks to connect with quality leads
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Operated with safety and skill to avoid accidents and delays
- Stayed in open communication with construction managers and readily adapted to changing customer needs or scheduling demands
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
- Developed business plan, processes and procedures to provide superior cleaning services to customers
- Weekly payroll and work scheduling
- Accounting, book keeping and invoicing
- Daily use of the Field Service Manager software
- Worked with supervisors and management to maintain status reports and update information for client projects
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Produced highly accurate internal and external letters and memoranda
- Managed accounts payable and receivable for project
- Conferred with manager on departmental policies and projects
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Drafted agendas, recorded minutes and created documents for project meetings
- Recorded expenses and maintained accounting records
- Maintained financial accuracy by collecting deposits, fees and payments
- Offered office-wide Citadon software support and training, including troubleshooting issues and optimizing usage
- Designed insightful and attractive powerpoint presentations
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Maintained daily reports and advised executive leaders in decision- making processes
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Liaised between clients and vendors and maintained effective lines of communication
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Received and routed business correspondence to correct departments and staff members
- Log information, create reports and attach pdf image files through SharePoint
- Receive and forward CAP files via email
- Plot drawings through the AutoView and AutoCad systems
- Scan drawings and documents into Lotus Notes using the TruScan 1999 and Watermark systems
- Aided in creating an updated document management system
- Track engineering and supplier documentation for assigned projects and procurement
- Project close-outs and warehousing of projects
- Maintained and controlled squad check
- Maintained master documents including: Drawings, specifications, vendor drawings, field submittals & isometrics
- Issued documents, as needed, for construction and client requirements
- Assisted engineering department with project projections, field change requests, and subcontractor bid packages
- Performed drawing audits
- Site travel for client training of document management system & paperless system exchange of documentation.
Project Document and Data Management Lead
Fluor Daniel
Greenville, SC
09.1997 - 06.2007
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Receptionist
- Worked in the travel department with Atti Travel within Fluor Corporation scheduling travel arrangements including flights and car arrangements
- Scheduled Hotels for client and Fluor employees
- Worked in the accounting department within Fluor
Administrative Assistant
Jervey Eye Group
Greenville, SC
05.2000 - 05.2001
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Prepared and prioritized calendars and correspondence.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Monitored and updated patient records in the electronic medical record system.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Conducted follow up calls with patients after their procedure was completed.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Adhered to HIPAA guidelines when handling confidential information.
- Performed data entry into various computer systems related to surgery scheduling.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Scheduled follow-up appointments as designated by physician.
- Managed patient check-in and check-out procedures and processed payments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Compiled and coded patient information or data in appropriate computer system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Interviewed patients to complete case histories and intake forms.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Education
High School Diploma -
Eastside High School
05.1997
State Board of Cosmetology License - Cosmetology
Foothills Career Center
Taylors, SC05.1997
Criminal Justice -
Greenville Technical College
Skills
- Willing to Learn New Job Skills and Duties
- Strong Verbal Communication
- Self-Motivated
- Staff training/development
- Documentation and reporting
- Project development
- Client Assessment and Analysis
- Extremely Organized
- Team Liasion
- Effective leader
- Operations oversight
- Risk Management Process and Analysis
- Financial analysis
- Employee reviews
- Data Management
- Conflict resolution
- Human Resource Management
- Marketing and advertising
- Document Management Systems
- Contract Management
- Microsoft SharePoint
- Document Management
- Accounting
- Project Management
- Citadon Software
- AutoView and AutoCad
- Lotus Notes
- TruScan
- Watermark Systems
- SharePoint
- CAP Files
- Field Service Manager Software
References
References available upon request.
Timeline
Owner/Operator
1st Choice Cleaning, LLC
01.2020 - Current
Administrative Assistant
Jervey Eye Group
05.2000 - 05.2001
Project Document and Data Management Lead
Fluor Daniel
09.1997 - 06.2007
High School Diploma -
Eastside High School
State Board of Cosmetology License - Cosmetology
Foothills Career Center
Criminal Justice -
Greenville Technical College
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