Hi, I’m
Lauren Gentile
Senior Strategic Account Manager / Business Development
Taylors,SC
Summary
Dynamic Senior Strategic Account Manager with 3+ years of success in sales, business development, and key account management within logistics and supply chain. Proven track record of driving revenue growth, exceeding performance targets, and delivering customized transportation solutions across diverse industries. Skilled in cultivating long-term client partnerships, negotiating contracts, and leading cross-functional initiatives to streamline operations and enhance service delivery. Thrive in fast-paced, results-driven environments.
Overview
5
years of professional experience
Work History
Ryder Supply Chain Solutions
Senior Strategic Account Manager
03.2025 - 07.2025
Job overview
- Managed a portfolio of key accounts, both owned and operated accounts, ensuring high levels of client satisfaction, growth and retention.
- Provide tailored transportation solutions based on evolving customer requirements and market conditions.
- Build and nurture strong client relationships to ensure long-term partnership success.
- Develop new business opportunities by identifying and engaging companies in need of reliable logistics solutions.
- Serve as the primary point of contact for high-value clients, ensuring responsive, professional communication at all times.
- Oversee quoting, booking, and tracking processes across multiple industries to ensure timely and accurate deliveries.
- Resolve service issues in real-time with strategic problem-solving and customer-first decision-making.
- YTD top line revenue, GP and monthly gross profit furnished upon request.
Cardinal Logistics Management Corporation
Strategic Account Manager
10.2021 - 03.2025
Job overview
- Oversaw full-cycle management of TL (Truckload), LTL (Less-than-Truckload), Drayage (import, export, transload), and air freight shipments, ensuring timely and cost-effective delivery.
- Cultivated and maintained strong relationships with both shippers and carriers to align freight solutions with client expectations.
- Identified and developed new brokerage opportunities with companies seeking scalable and dependable logistics services.
- Recommended optimal freight modes and carrier selections based on shipment requirements, deadlines, and budget parameters.
- Quoted competitive rates, secured carrier capacity, and managed end-to-end tracking across varied freight lanes and modes.
- Designed customized logistics strategies for each account, strengthening customer partnerships and improving service outcomes.
- Collaborated cross-functionally with internal teams to proactively resolve issues and deliver prompt, efficient client support.
Adidas
Administrative Assistant
07.2021 - 10.2021
Job overview
- Managed departmental tracking spreadsheets for inventory, returns, rework, and removal requests using Smartsheet and Excel.
- Monitored aging cases and flagged inventory requiring staff action or review to maintain workflow efficiency and accuracy.
- Assisted inbound operations by checking in and assisting with unloading deliveries to streamline receiving processes.
- Logged unauthorized product returns (no RA) into Smartsheet to maintain accountability and traceability.
- Audited rework entries for MSRP accuracy and verified rework needs to uphold product quality and compliance standards.
- Resolved system errors and transition issues with inventory cases through proactive investigation and coordination with relevant teams.
MAU - BMW
Inventory Control Clerk
09.2020 - 07.2021
Job overview
- Managed cycle counting program to maintain up-to-date inventory records and identify discrepancies early on.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies.
- Enhanced warehouse organization with a systematic approach to product placement and storage.
- Support the Quality team by consolidating partial parts and identifying variances.
- Create and manage Transfer Orders in the SAP Apollo system to move inventory across locations
Education
John Jay College of Criminal JusticeNew York, NY
Bachelor of Arts from Forensic Psychology
05-1995
Skills
- Key account oversight
- Client service optimization
- Strategic business development
- Client-focused pricing strategy
- Cross-departmental collaboration
- Analytical problem solving
Timeline
Senior Strategic Account Manager
Ryder Supply Chain Solutions
03.2025 - 07.2025
Strategic Account Manager
Cardinal Logistics Management Corporation
10.2021 - 03.2025
Administrative Assistant
Adidas
07.2021 - 10.2021
Inventory Control Clerk
MAU - BMW
09.2020 - 07.2021
John Jay College of Criminal Justice
Bachelor of Arts from Forensic Psychology
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