Lily Fonte
Taylors,SC
Summary
Resourceful and creative professional with a Master's in Theatre and a Bachelor's in Music, blending communication, customer service, and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Solutions Specialist
BJU Press
06.2024 - Current
- Assisted customers with returns, exchanges, shipping issues, and damaged or defective items, staying on top of dozens of customer cases at a time.
- Solved complex issues in a timely manner, providing a luxury customer service experience for customers.
- Tracked progress of FedEx shipping and claim resolutions, providing updates to customers and documenting results.
Fine Arts Teaching Assistant
Bob Jones University
08.2023 - Current
- Graded essays, tests, and quizzes for classes of over 120 stuents, meeting multiple overlapping deadlines for grades to be released on Canvas.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Taught classes under guidance of senior professor.
Jewelry Sales Associate
Kay Jewelers
05.2023 - 09.2023
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing knowledge of gemstones, metals, and designs.
- Resolved customer issues promptly and professionally, resulting in satisfied clients.
Performance Hall Building Manager
Bob Jones University
08.2022 - 05.2023
- Inspected grounds and facilities to identify and perform necessary repairs and maintenance.
- Maintained the theatre's master calendar, ensuring that room reservations for classes, rehearsals, and performances did not overlap.
- Managed receipts and departmental credit card usage for show-related purchases.
- Prepared the hall for performances and coordinated ushers and ticket sales.
Education
Master of Arts - Theatre
Bob Jones University
05.2024
Bachelor of Science - Music
Bob Jones University
05.2022
Skills
- Creative solutions
- Microsoft windows and office
- Team collaboration
- Effective communication
- Self motivation
- Deadline Management
Timeline
Solutions Specialist
BJU Press
06.2024 - Current
Fine Arts Teaching Assistant
Bob Jones University
08.2023 - Current
Jewelry Sales Associate
Kay Jewelers
05.2023 - 09.2023
Performance Hall Building Manager
Bob Jones University
08.2022 - 05.2023
Bachelor of Science - Music
Bob Jones University
Master of Arts - Theatre
Bob Jones University
Similar Profiles
Jennifer StuhlJennifer Stuhl
Production Designer at BJU PressProduction Designer at BJU Press
Gabriel SmithGabriel Smith
Chauffeur at BJU PressChauffeur at BJU Press
Kristine EspinelKristine Espinel
Elementary Spanish Online Class (language Expert) at BJU PressElementary Spanish Online Class (language Expert) at BJU Press
Lauren GentileLauren Gentile
Senior Strategic Account Manager at Ryder Supply Chain SolutionsSenior Strategic Account Manager at Ryder Supply Chain Solutions
Deneique JeterDeneique Jeter
Loss Mitigation Specialist at TD BankLoss Mitigation Specialist at TD Bank