Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shennette Gibson

Millville,NJ

Summary

Driven professional with a proven track record at Verizon Wireless, adept in Project Management and Troubleshooting product problems. Excelled in enhancing customer satisfaction through creative solutions and quality assurance, achieving operational efficiency. Skilled in stakeholder management, demonstrating a results-oriented approach to exceeding goals.

Overview

20
20
years of professional experience

Work History

Solutions Specialist

Verizon Wireless
10.2005 - 06.2023
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Implemented corrective actions to fix root causes of various issues.
  • Implemented Software program to increase operational efficiency.
  • Recommended new products and services to customers.

Sales Associate

Macys Department Store
04.2003 - 04.2005
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Associate Degree - Applied Science

Monroe University
The Bronx, NY
04.1998

Skills

  • Data Entry
  • Project Management
  • Stakeholder Management
  • Troubleshooting product problems
  • Creative solutions
  • Quality Assurance

Timeline

Solutions Specialist

Verizon Wireless
10.2005 - 06.2023

Sales Associate

Macys Department Store
04.2003 - 04.2005

Associate Degree - Applied Science

Monroe University

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Shennette Gibson