Andrew Hargrove
Hampton,VA
Summary
Renewals, IT operations, and customer solutions professional with experience managing software contracts, vendor relationships, and enterprise customer accounts. Background includes SaaS renewals, asset management, telecom solutions, and military operations leadership. Currently pursuing Cybersecurity degree and Security+ certification.
Overview
10
10
years of professional experience
Work History
Solutions Specialist
Cox Enterprises
10.2025 - Current
- Consistently achieved 115%+ of monthly sales quota in a commission-based environment while maintaining compliance with company policies
- Generated thousands in monthly revenue through consultative solution recommendations and account optimization
- Assisted an average of 30+ customers per shift twitch service upgrade, device setup, and account support.
- Followed strict verification procedures to ensure secure customer account access and data protection.
- Used internal CRM and service systems to document transactions, troubleshoot issues, and track performance metrics.
Renewals Specialist
Computacenter
01.2022 - 01.2024
- Managed $8.3 million in software renewal, achieving a 86% contract retention rate.
- Assisted Fortune 300+ clients, including Facebook, San Francisco, 49ers, FanDuel, Lyft etc, in securing optimal software solutions for cloud infrastructure migration.
- Spearheaded renewals process 60 - 90 days in advance, and ensuring compliance with End User License Agreements.
- Optimized procurement workflows by coordinating with distributors (such as Arrow, Ingram Micro, Tech Data, and Carahsoft) and Account Executives, reducing renewal process time by 18%.
Software Asset Manager
SMS Data Products
01.2022 - 01.2022
- Managed software licensing and compliance tracking.
- Used ServiceNow to manage requests and assets.
- Supported U.S. Space Force IT operations.
Airfield Management Shift Lead
United States Air Force
01.2016 - 01.2022
- Supervised airfield operations for 80+ daily aircraft movements, ensuring safety, compliance, and efficiency.
- Trained and led personnel in emergency response, flight logistics, and airfield driving.
- Enhanced airfield safety by conducting regular inspections and implementing corrective actions.
- Collaborated with various agencies to coordinate aircraft arrivals, departures, and ground support services.
Education
Cybersecurity
Purdue University
03.2026
Security+
CompTIA
03.2026
Skills
- Data entry
- Product knowledge
- Creative solutions
- Customer relationship management
- Revenue growth methods
- Cross-selling strategies
- Salesforce proficiency
- Technical aptitude
- ServiceNow Experience
- Churn Mitigation
- Retention Strategies
Timeline
Solutions Specialist
Cox Enterprises
10.2025 - Current
Renewals Specialist
Computacenter
01.2022 - 01.2024
Software Asset Manager
SMS Data Products
01.2022 - 01.2022
Airfield Management Shift Lead
United States Air Force
01.2016 - 01.2022
Security+
CompTIA
Cybersecurity
Purdue University