Heather Tanner
Spring Hill,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Results CX
Spring Hill, LA
06.2022 - Current
- Look into claims and authorizations.
- Look at benefits and eligibility.
- De-escalated problematic member concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
- Work remotely.
Receptionist
Revitalize Counseling Center
Spring Hill, FL
03.2022 - 06.2022
- Answer calls, schedule appointments, process cards, file paperwork
ARMS Clerk
Hernando County Sheriff's Office
Brooksville, FL
08.2021 - 03.2022
- Read, write, and create reports for deputies
- Work front desk handing all people that came in.
Delivery Driver and Customer Service Representative
Domino's
Spring Hill, FL
11.2018 - 08.2020
- Insider making pizzas and delivering
Education
Associate in Criminal justice - Some college in Criminology
Pasco-Hernando Community College
01.2024
Skills
- Customer Service
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Front desk
- Paperwork Processing
- Scheduling
Certification
driver's license
Additional Information
High school diploma
Timeline
Customer Service Representative
Results CX
06.2022 - Current
Receptionist
Revitalize Counseling Center
03.2022 - 06.2022
ARMS Clerk
Hernando County Sheriff's Office
08.2021 - 03.2022
Delivery Driver and Customer Service Representative
Domino's
11.2018 - 08.2020
Associate in Criminal justice - Some college in Criminology
Pasco-Hernando Community College
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