Heather Tanner
Pueblo,CO
Summary
Dynamic administrative professional with a proven track record excelling in customer service and data entry. Recognized for optimizing scheduling and enhancing client relations, I am a dedicated team player skilled in maintaining confidentiality and fostering strong relationships. Committed to delivering exceptional results through effective communication and resourcefulness.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Edward’s Tile LLC
Colorado Springs, CO
04.2016 - 02.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Full Time Caregiver
John R.
Pueblo, CO
01.2014 - 01.2016
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patient with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patient and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Shift Supervisor
Boston Market
Pueblo, CO
01.2008 - 05.2009
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Cashier Team Lead
ARC Thrift Store
Pueblo, CO
08.2004 - 05.2006
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Store Supervisor
K-MOMO Fashion
Pueblo, CO
12.2002 - 07.2005
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Education
Master Life/Business Coach -
Transition Academy
Fitness And Nutrition - Fitness And Nutrition
Stratford
2024
Business Administration - Business Administration And Management
Ashford
2016
Certified Medical Assistant -
Pueblo Community College
Pueblo, CO05.2005
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Customer and client relations
- Strong problem solver
- Scheduling
- Professional communication
- Dedicated team player
- Verbal communication
- Professional and mature
- Relationship building
- Prioritization
- Client relations
- Resourceful
Timeline
Administrative Assistant
Edward’s Tile LLC
04.2016 - 02.2020
Full Time Caregiver
John R.
01.2014 - 01.2016
Shift Supervisor
Boston Market
01.2008 - 05.2009
Cashier Team Lead
ARC Thrift Store
08.2004 - 05.2006
Store Supervisor
K-MOMO Fashion
12.2002 - 07.2005
Master Life/Business Coach -
Transition Academy
Fitness And Nutrition - Fitness And Nutrition
Stratford
Business Administration - Business Administration And Management
Ashford
Certified Medical Assistant -
Pueblo Community College