Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Taylor

Connellsville,PA

Summary

With a proven track record at Passavant Memorial Homes, I excelled in overseeing operations and staff training across multiple residential group homes, ensuring regulatory compliance and fostering strong relationships with families and external entities. My expertise includes fiscal management and effective communication, highlighting my ability to lead with empathy and strategic insight.

Overview

23
23
years of professional experience

Work History

Program Operations Director

Passavant Memorial Homes
08.2019 - Current

Provided direct supervision of management in the daily operations of 24-30 residential group homes for those with Intellectual Disabilities (ID).

Ensured that all regulations from ODP were met.

Participated in annual ISP meetings for individuals with ID.

Entered billing on a weekly basis.

Reviewed monthly grocery budgets for 24-30 homes.

Program Specialist

Passavant Memorial Homes
06.2013 - 08.2019

Supervised 6 residential group homes for individuals with Intellectual Disabilities.

Participated in annual ISP meetings for individuals with ID.

Completed monthly reports for 14 individuals.

Completed quarterly reports for 14 individuals.

Completed weekly visits to residential homes to ensure compliance with regulations from ODP.

Maintained communication with family members/guardians of 14 individuals.

Worked with several Supports Coordination Entities to ensure all needs were met for the individuals.

Program Site Supervisor

Passavant Memorial Homes
10.2012 - 06.2013

Assisted the Program Specialist in overseeing the daily operations of group homes for individuals with Intellectual Disabilities.

Reviewed payroll on a weekly basis.

Assisted in filling open shifts for several group homes.

Trained new staff at their assigned home.

Attended annual ISP meetings.

Maintained contact with family members/guardians as needed.

Program Manager

Laurel Highlands Foundation
10.2007 - 10.2012

Supervised a residential group home for 3 individuals with Intellectual Disabilities.

Created weekly staff schedules based on the needs of the individuals.

Provided 32 hours of direct care per week.

Completed weekly grocery shopping

Attended all medical appointments.

Trained new staff on the needs of the home.

Maintained consumer funds on a daily basis.

Direct Support Professional

Laurel Highlands Foundation
01.2003 - 10.2007

Assisted individuals with Intellectual Disabilities in a group home with their daily lives:

  • Assisted with personal care tasks
  • Transportation to day programs and medical appointments.
  • Provided needed support in community settings
  • Ensured the individuals had their needs and wants met
  • Administered daily medications
  • Provided guidance during crisis situations

Education

No Degree - History

California University of Pennsylvania
California, PA

No Degree - Paralegal Studies

Westmoreland County Community College
Youngwood, PA

High School Diploma -

Connellsville
Connellsville, PA
05-1997

Skills

    Management and training of staff

    Management and training of Program Specialists

    Supervision for completion of regulations from ODP to maintain compliance

    Communication with outside entities and families

    Reviewing fiscal information for accuracy

Timeline

Program Operations Director

Passavant Memorial Homes
08.2019 - Current

Program Specialist

Passavant Memorial Homes
06.2013 - 08.2019

Program Site Supervisor

Passavant Memorial Homes
10.2012 - 06.2013

Program Manager

Laurel Highlands Foundation
10.2007 - 10.2012

Direct Support Professional

Laurel Highlands Foundation
01.2003 - 10.2007

No Degree - History

California University of Pennsylvania

No Degree - Paralegal Studies

Westmoreland County Community College

High School Diploma -

Connellsville